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User Manual
Troubleshooting
If any issues occur with the installation or operation of this device, please consult the following points for
assistance.
No video is displayed.
▪
Check that all devices are powered on, if in doubt, turn off all devices and power them back on in the
following sequence: KVM switch, display, source devices.
▪
Check that all HDMI connections between the display, KVM switch & source PCs are firmly secured
within their respective ports.
▪
Remove & reconnect each the HDMI cables. This may be helpful as it will re-initiate the handshake
between devices.
▪
Check the length of the HDMI cables in use. It is recommended that high quality, high speed HDMI
cables are used up to a maximum length of 5m (16.4ft).
Hotkey sequences are not working.
▪
Hotkey sequences will not be validated if too much time elapses between keystrokes. For best results,
please identify which hotkey sequence you require prior to inputting any commands. Each keystroke
should take place within 2 seconds of the previous one.
Mouse or keyboard are not working.
▪
Unplug and reconnect the mouse and keyboard in use.
▪
Ensure PC is properly connected to the KVM switch using a USB Type A to B cable.
▪
There may be a compatibility issue with your keyboard and mouse, this can occur when using wireless
peripherals. Please try using wired devices.
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