Alcatel OneTouch Pixi 3 Mode D'emploi page 70

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Troubleshooting .................
Before contacting the service center you are advised to follow the
instructions below:
• You are advised to fully charge (
• Avoid storing large amounts of data in your phone as this may affect its
performance.
• Use Factory data reset and over-the-air upgrade tool to perform
phone formatting or software upgrading (to reset factory data, hold
down the Power key and the Volume up key at the same time when
powered off). ALL User phone data: contacts, photos, messages and files,
downloaded applications will be lost permanently. It is strongly advised
to fully backup the phone data and profile via Smart Suite before doing
formatting and upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
• If the phone cannot be switched on, charge it for at least 20 minutes to
ensure the minimum battery power needed, then try to switch on again.
• If the phone falls into a loop during power on-off animation and the user
interface cannot be accessed, press and hold the Volume down key to
enter Safe Mode. This eliminates any abnormal OS booting issues caused
by 3rd party APKs.
• If neither method is effective, please reset the phone using the Power
key and the Volume up key (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use Factory data reset to reset the phone
or the over-the-air upgrade tool to upgrade software.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone,
and make sure the Power key is not accidentally contacted while the
screen is unlocked.
) the battery for optimal operation.
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• Check the battery charge level.
• If it still does not work, please use Factory data reset to reset the phone
or the over-the-air upgrade tool to upgrade software.
My phone cannot charge properly
• Make sure you are using an ALCATEL ONETOUCH battery and the
charger from the box.
• Make sure your battery is inserted properly and clean the battery
contact if it's dirty. It must be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to
+40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is
displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see "Inserting or
removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
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