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Please provide the following information on all orders for replacement parts:
• Model/type of the tool
• Article number of the tool
14. TROUBLESHOOTING
Caution!
Before troubleshooting, switch off the tool and disconnect the mains plug.
The table below contains a list of fault symptoms and explains what you can do to remedy the
problem. if your tool fails to work properly. If the problem still persists after working through
the list then please contact your nearest service workshop.
Cause
Chainsaw does
not work at all
Chainsaw
operates
intermittently
Saw chain dry
Chain brake does
not work
Chain/guide rail
hot
Chainsaw
juddering,
vibrating or not
sawing
properly
Fault
Quick stop brake has been
triggered
No power supply
Defective mains outlet
Power extension cable
damaged
Defective fuse
Power cable damaged
Loose connection (external)
Loose connection (internal)
ON/OFF switch defective
No oil in the tank
Oil tank cap breather blocked
Oil outlet blocked
Problem with the switch
mechanism in the front hand
guard
No oil in the tank
Oil tank cap breather blocked
Oil outlet blocked
Blunt chain
Chain tension too loose
Blunt chain
Worn chain
Saw teeth pointing in the
wrong direction
Remedy
Pull the hand protection back to the
normal position.
Check the power supply.
Try an alternative source of electrical
power, replace if necessary.
Check the cable and replace as
required.
Replace the fuse.
Consult a specialist workshop.
Consult a specialist workshop.
Consult a specialist workshop.
Consult a specialist workshop.
Fill up with oil.
Clean the oil tank cap.
Clear the oil outlet.
Consult a specialist workshop.
Fill up with oil.
Clean the oil tank cap.
Clear the oil outlet
Re-sharpen or replace the chain.
Adjust the chain tension.
Re-sharpen or replace the chain.
Replace the chain.
Reinstall the saw chain with the teeth
facing in the correct direction.
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