6. TROUBLESHOOTING
PROBLEM
The machine does not work
and the light of the ON/OFF
switch does not turn on
The light on the ON/OFF
switch is lit and the water
does not heat up
No coffee is dispensed
The coffee is dispensed
too quickly
The coffee is dispensed in
drops
The coffee leaks between
the boiler unit and the filter
holder
CAUSE
1. No power.
2. The machine is not
plugged in correctly
3. The power cable is
damaged
1. The safety thermostat
needs to be reset
2. The heating element is
broken or burnt out
1. There is no water in the
boiler.
2. The coffee is too finely
ground
3. There is too much coffee
4. The coffee has been
compacted too much
1. The coffee is too coarsely
ground
2. There is not enough
coffee
3. The coffee has not been
compacted enough
4. The coffee is stale or
unsuitable
1. The coffee is too finely
ground
2. There is too much coffee
3. The coffee has been
compacted too much
1. The filter holder is not
inserted correctly
2. There is too much coffee
in the filter basket
3. The edge of the filter
holder has not been
cleaned
4. The gasket of the boiler
unit is worn
30
SOLUTION
1. Switch the power on
2. Insert the power plug
correctly into the power
socket
3. Contact the SERVICE
CENTRE for replacement
1. Remove the base mat cap
and press the red button
to reset the thermostat
2. Contact the SERVICE
CENTRE
1. Put water into the boiler
2. Replace with a coarser
coffee blend
3. Reduce the amount of
coffee in the filter basket
4. Tamp the coffee less
1. The coffee should be
ground more finely
2. Increase the amount of
coffee
3. Tamp the coffee more
4. Replace the coffee
1. The coffee should be
ground more coarsely
2. Reduce the amount of
coffee
3. Tamp the coffee less
1. Insert it properly
2. Reduce the amount of
coffee
3. Remove coffee residues
from the edge of the filter
holder
4. Contact the SERVICE
CENTRE