Why Can't I Login - Nikon OPTOS Daytona P200T Manuel D'utilisation

Problem Possible cause
Patient position
Ambient lighting too bright;
feedback
NOT
irregular pupil shape;
showing on some
unmanaged ptosis.
eyes.
Imaging when the
patient position
System virtual point is offset
feedback is green
leading to incorrect feedback.
does produce
NOT
good results.
Images taken
Poor patient position;
include large lid and
unmanaged ptosis.
lash obscuration.
opto map images
System slit mirror requires
show horizontal line
cleaning.
artefacts.
opto map images
show small random Dust on the main mirror, or
artefacts in fixed main mirror dirty.
position.
I see a bright reflex
above the optic Patient is too close.
nerve head.
Scan head
NOT
Uncontrolled shut down
starting up. Screen
leading to disk checks at start-
and power LEDs are
up.
on.
Cannot image due to
Image server disk is full.
image server error.
Cannot locate
Images taken under wrong
images just taken of
patient.
patient.
Images are Server or communications
NOT
error.
appearing in review.
I cannot login to Account does
OptosAdvance.
password error.
3.4.9.1 Why can't I login?
This is usually a password typing error (all passwords are case sensitive). Please check your keyboard
Lock]
is on. Contact your System Administrator for assistance if you have forgotten your username or
NOT
password.
Part Number: G102748/9GWE
Copyright 2017, Optos plc. All rights reserved.
Solution
Ensure the patient's pupil is centered on the cross
hairs on the touch screen.
Compensate by imaging with the alignment target on
red or blue, as appropriate.
Review the positioning guidance in this document,
see Capture images on page 32. Contact Optos for
additional training if required.
Contact Optos to arrange for a Field Service Engineer
to clean the slit mirror.
Use the recommended cleaning materials and
procedure for cleaning the main mirror, see Cleaning
the main mirror on page 44.
If the issue persists contact your Optos
representative.
Image with the patient further out.
Allow 15 minutes for the device to complete start up.
Be sure to shut down correctly at the end of each day,
see Switch off at the end of each day on page 30.
Storage provisions on the image server need to be
extended. Contact Optos for assistance.
Confirm the patient's name and check against the
patient name displayed for the recently captured
images. If they do
moving them.
Shut down the scan head and image server. Restart
the image server first followed by the scan head, see
How do I restart the image server? on the next page
and How do I restart the scan head? on the next page.
Contact your local system administrator and see Why
can't I login? below.
exist;
NOT
Multiple failed login attempts will result in the user
account being locked until a System Administrator
unlocks the account.
Chapter 3 - How to...
match contact Optos for help
NOT
Page 47 of 65
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