Troubleshooting - Paradigm PREMIUM WIRELESS Serie Manuel D'utilisation

TROUBLESHOOTING

I'm having trouble using the Play-Fi
• For information on the DTS Play-Fi app,
please visit: https://play-fi.com/faq
Soundbar does not turn on.
• Check that the soundbar's AC power cord is
firmly attached to the AC Power In input and
plugged into a working AC outlet.
The Wi-Fi Status LED does not light up.
• When connected to a network with an
Ethernet cable, this light will turn off.
I am unable to connect my soundbar to
my network.
• Verify that your wireless network is
functioning.
• Your router's wireless signal may be weak
or your soundbar may be out of the range
of your Wi-Fi network. Move the soundbar
closer to the router or use an Ethernet
connection instead.
• Reboot your soundbar. Unplug the
soundbar, wait 30 seconds, plug it back in,
and press the Power button. This reboot
will cycle the power off and on and force the
soundbar to reconnect to your network.
• Reset your soundbar to factory settings.
From the menu choose 'Service > Factory
Reset > At Home > Yes'. The soundbar will
respond with 'Resetting'. Once complete,
your soundbar will be reset to factory
default home settings. After a reset has
been performed, there is no way to recover
the previous user configured settings.
The Play-Fi app cannot find my soundbar.
• If you are trying to setup your soundbar,
verify the soundbar is fully powered on and
in Access Point Mode (Wi-Fi Status LED is
pulsing slowly). If the Wi-Fi Status LED does
app.
not pulse slowly, press and hold the Wi-Fi
®
Setup button for 8 seconds. You will hear
two tones—one at 3 seconds and another at
8 seconds.
• Verify you are within the recommended
range of your wireless router.
• Verify your mobile device or PC has its Wi-Fi
enabled or is otherwise connected to your
network.
• Verify there are no other apps running on
your device that might impede wireless
connectivity to your network.
• Restart your phone, tablet or PC.
• If you still can't find the soundbar on your
network and are in an office environment,
verify with your network administrator that
no special permissions are enabled that
would prevent external wireless devices
from communicating with the network.
• If the soundbar is still not found, uninstall,
re-download, and re-install the DTS
Play-Fi
Reboot the soundbar. Unplug the soundbar,
wait 30 seconds, plug it back in, and press
the Power button. This reboot will cycle the
power off and on and force the soundbar to
reconnect to your network.
The Play-Fi app reports "Play-Fi Devices
Lost."
• Check that your device is powered on.
• Verify you have a strong network signal.
• Verify the network connection has not been
lost.
• Check for other devices that might be
causing heavy network traffic.
• Verify that your mobile device or PC has not
left the range of your router.
• Verify that your mobile device or PC and
your soundbar are connected to the same
network.
app on your mobile device or PC.
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