Ingeteam INGEREV CITY CW116 Manuel D'installation Et Usage page 59

Troubleshooting
Solution
Measure the voltage present in the connector(s) using a multimeter.
If voltage is present
Check that the activation coil of the contactor has a 230 Vac power supply.
• If it is powered, the problem may originate from the control card. Make sure that there are no loose or
incorrectly inserted cables in the control card.
• If it is not powered, check that there are no loose or incorrectly tightened cables in the contactors or
power relays.
It may be necessary to replace the contactor. Contact the Ingeteam telephone assistance service.
If no voltage is present
The problem may originate from the control card. Make sure that there are no loose or incorrectly inserted cables in
the control card.
Energy meter communication fault (error code 0016)
Description
The internal communication with the energy meter is not correct or an unmonitored protection has tripped.
Solution
Check the protections and reset them if necessary. If the fault continues, check that the connection is correct.
If the alarm persists, contact the Ingeteam telephone assistance service.
RFID communication fault (error code 0032)
Description
There is an anomaly with the internal communication with the card reader.
Solution
In the INGEREV CITY Wall and INGEREV CITY Ground stations the RFID reader card connects to the control card
and the latter to the station´s assembly panel.
Make sure that the RFID reader card is correctly installed (see following figure).
If the error persists, contact the Ingeteam telephone assistance service.
ABA2020IQM01_A - Installation and Operation Manual
RFID card reader Control board
Ingeteam
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