Guarantee Conditions - Etherma ET-SOLID Instructions De Montage Et D'utilisation

Guarantee conditions

for ETHERMA° heaters
We offer a guarantee for the heaters portrayed in this manual in accordance
with the following conditions:
1. We will repair, free of charge, in accordance with the following provisions, da-
mage or defects to the heater, which can be proven to be due to a factory
defect, if they are reported to us immediately upon discovery on the heater.
The duration of the guarantee for the heater is 2 years, for heaters labelled
ECO+ we offer a guarantee extended by 1 year, that is a total of 3 years. The
duration of the guarantee for the heating tube is 12 months up to a maximum
5000 operating hours within this period.
The guarantee does not cover minor deviations from the design properties that
are irrelevant for the value and usability of the heater. Likewise the guarantee
does not cover damage caused by exceptional climatic conditions, abnormal
environmental conditions or unsuitable operating conditions. Your dealer will
be happy to advise about heater versions for use in such cases. No guarantee
can be given if the damage or defects on the heater arise from faulty installati-
on or failure to observe the operating instructions.
2. The guarantee is fulfilled in that defective heaters will be repaired, or replaced
by flawless heaters, at our discretion, and free of charge. Heaters for which a
performance of guarantee is claimed with reference to this guarantee, must be
to be handed over or sent to the manufacturer or an authorized service centre.
End consumer labour and material costs are not refunded. Proof of purchase
with the date of purchase and/or delivery date plus a detailed description of the
fault must always be presented.
3. Any guarantee claim becomes void if repairs or adjustments are made by per-
sons who are not authorised by us or if our heaters are provided with spare
parts, supplementary parts or accessories that are not original parts, and have
caused a defect. The same applies if the name plate or the heater number has
been removed or rendered illegible.
4. Excluded from this guarantee are damage or defects from incorrect connec-
tion, improper handling, mechanical damage, particularly to the heating tube,
and failure to observe the installation and operating instructions. We accept no
liability for consequential damage.
5. Guarantee performances do not extend the guarantee period nor do they ini-
tiate a new guarantee period. The guarantee period for any fitted spare parts
ends with the guarantee period for the heater as a whole. If a defect or defi-
ciency cannot be eliminated or the rectification of defects is declined by us
or unreasonably delayed, an equivalent replacement will be delivered, free of
charge, upon the request of the customer. In case of replacement, we reserve
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03/2020