Dreame Bot D9 Pro Manuel D'utilisation page 12

FAQ
EN
Problem Type Solution
The battery level is low. Recharge the robot at the charging dock, then try again.
Robot does not turn on The ambient temperature is too low (below 0° C) or too high (above 40° C). The operating temperature of
the robot is 0° C to 40° C.
The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged in
Robot does not
correctly.
recharge
Poor contact. Clean the charging contacts of the charging dock and the robot.
Robot does not return There are too many obstructions around the charging dock. Place the charging dock in a more open area.
to charging dock Please clean the dock's signaling area.
Robot is malfunctioning Turn off the robot and then reactivate it.
Robot is making a A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the robot
strange noise and remove any debris.
Robot no longer cleans The dust bin is full. Please clean it.
efficiently or leaves The filter is blocked. Please clean it.
dust behind A foreign object is caught in the main brush. Please clean it.
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of
the Mi Home/Xiaomi Home app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Mi Home/Xiaomi Home
Robot cannot connect
app is enabled.
to Wi-Fi
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not perform
The robot has low battery. Scheduled cleaning will not start unless the robot has been recharged in time.
scheduled cleaning
18
FAQ
Problem Type Solution
Does leaving the robot on the
Leaving the robot on the charging dock after it's fully charged consumes very little electricity
charging dock consume power if it
and helps maintain optimal battery performance.
is already fully charged?
Confirm that the water tank is filled with water, and clean the mop pad if necessary.
No water comes out of the
Clean the mop if it becomes dirty.
mopping module, or only a little bit
Make sure the mop pad is installed correctly according to the user manual.
comes out
Clean the blowhole on the top of the water tank.
Robot doesn't resume cleaning Make sure the robot is not set to Do Not Disturb Mode, which will prevent it from resuming cleaning.
after charging The robot does not resume cleaning when it is manually recharged or placed onto the charging dock.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot
Robot doesn't return to charging
is too far from the charging dock, it might not be able to automatically return on its own, in
dock after being moved
which case you need to manually place the robot onto the charging dock.
EN
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