Warranty
Two Year Limited Warranty
Products to which this limited warranty
applies
This limited warranty applies to your newly
purchased Dimplex cassette and to newly
purchased Dimplex fireplace surrounds
(mantels) and trims. This limited warranty
applies only to purchases made in any
province of Canada except for Yukon
Territory, Nunavut, or Northwest Territories or
in any of the 50 States of the USA (and the
District of Columbia) except for Hawaii and
Alaska. This limited warranty applies to the
original purchaser of the product only and is
not transferable.
Products excluded from this limited warranty
Logset assemblies are only covered for
transportation to the end user and will not
be covered if damage occurs during normal
operation and/or maintenance. Products
purchased in Yukon Territory, Nunavut,
Northwest Territories, Hawaii, or Alaska are
not covered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or conditions
of merchantability or fitness for a particular
purpose) and the entire risk of as to the
quality and performance of the products is
with the purchaser, and in the event of a
defect the purchaser assumes the entire cost
of all necessary servicing or repair.
What this limited warranty covers and for how
long
Products, other than fireplace surrounds
(mantels) and trims, covered by this limited
warranty have been tested and inspected
prior to shipment. Subject to the provisions
of this warranty, Glen Dimplex Americas
Ltd. (herein called Glen Dimplex Americas)
warrants such products to be free from
defects in material and workmanship for a
period of 2 years from the date of the first
purchase of such products as follows: (a) a
12
repair or replacement warranty on defective
products or parts, including in-home services,
for the first year following the date of first
purchase; and (b) thereafter, a replacement
of parts warranty on defective products and
parts (with no in-home services) for the 1 year
period commencing on the first anniversary
of first purchase and ending on the second
anniversary of the date of first purchase.
Glen Dimplex Americas fireplace surrounds
(mantels) and trims covered by this limited
warranty have been tested and inspected
prior to shipment and, subject to the
provisions of this warranty, Glen Dimplex
Americas warrants such products to be free
from defects in material and workmanship
for a period of 1 year from the date of first
purchase of such products. Warranty services
do not include in-home
The limited 2 year warranty period for
products other than fireplace surrounds
(mantels) and trims and the limited 1 year
warranty period for fireplace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Glen Dimplex Americas or its authorized
service representatives) or otherwise altered.
This limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under this
limited warranty
Defects must be brought to the attention of
Technical Service at 1-888-346-7539. Please
have proof of purchase, catalogue/model and
serial numbers available when calling. Limited
services.
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