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Warranty
warranty service requires a proof of purchase
of the product.
What Glen Dimplex Americas will do in the
event of a defect
In the event a product or part covered by this
limited warranty is proven to be defective in
material or workmanship during (i) the 2 year
limited warranty period for products other
than fireplace surrounds (mantels) and trims,
and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the
following rights:
• Limited warranty service will be performed
solely by dealers or service agents of Glen
Dimplex Americas authorized to provide
limited warranty services.
• For products (other than surrounds
(mantels) and trims) for the period
ending at midnight on the first
anniversary of the date of first
purchase, Glen Dimplex Americas will in
its sole discretion either repair or replace
such defective product or part without
charge. If Glen Dimplex Americas is
unable to repair or replace such product
or part, or if repair or replacement is not
commercially practicable or cannot be
timely made, Glen Dimplex Americas may,
in lieu of repair or replacement, choose to
refund the purchase price for such product
or part. This limited warranty entitles the
purchaser to on-site or in-home warranty
services. Accordingly, Glen Dimplex
Americas will be responsible for all labour
and transportation costs associated with
the repair or replacement of the product
or part except as follows: (i) charges may
be levied for travel costs incurred to travel
to the purchaser's site where the product
is located if the purchaser's site is beyond
30 miles (48 km) from the closest service
depot of Glen Dimplex Americas dealer
or service agent; and (ii) the purchaser
is solely responsible for providing clear
access to all serviceable parts of the
product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the day
after the first anniversary of the first
purchase and ending at midnight on the
second anniversary of the date of first
purchase, this limited warranty entitles the
purchaser to replacement parts only without
charge. If Glen Dimplex Americas is unable
to replace such part, or if replacement is
not commercially practicable or cannot
be timely made, Glen Dimplex Americas
may, in lieu of replacement, choose to
refund the purchase price for such part.
The purchaser shall not be entitled to
on-site or in-home warranty services.
The purchaser shall be responsible for all
expenses incurred for the removal of the
part and installation of the replacement part
including, without limitation, all shipping
costs and transportation costs to and from
the authorized dealer's or service agent's
place of business and all labour costs.
Such costs shall not be the responsibility of
Glen Dimplex Americas.
• For surrounds (mantels) and trims for
the period ending at midnight on the
first anniversary of the date of first
purchase, Glen Dimplex Americas will in
its sole discretion either repair or replace
such defective surrounds (mantels) and
trims or part thereof without charge. If
Glen Dimplex Americas is unable to
repair or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made,
Glen Dimplex Americas may, in lieu of
repair or replacement, choose to refund
the purchase price for such product or
part. The purchaser shall not be entitled to
on-site or in-house services. The purchaser
is responsible for all expenses incurred
for repair or replacement of such product
or part including, without limitation, all
shipping costs and transportation costs to
and from the authorized dealer's or service
agent's business and all labour costs. Such
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