Troubleshooting; Messaging Problems; Other Problems - ViewSonic VSD241 Guide De L'utilisateur

8 Troubleshooting

8.1 Messaging Problems

Problems
Unable to send
or receive text
messages.
Unable to send or
receive e-mail.
8.2 Messaging Problems
Problems
Unable to connect to
the network.

8.3 Other Problems

Problems
No power
No display
Lock-up
App doesn't
function
No network
No audio
Causes
The signal strength is not
strong enough.
The Internet connection
or the e-mail setting is
not configured properly.
Causes
You are not within the
network's service area.
Poor signal.
Touch the LED power light for at least 1-2 seconds, if the LED
does not light blue with the device booting-up then:
- Ensure that the power adaptor is plugged-in to a suitable
power socket
- Ensure that the DC connector is fully inserted into the correct
socket on the rear of the VSD241 located under the cover
- Check the power socket with another device (i.e. table lamp)
- If there is still no power then contact ViewSonic support or
the Reseller from whom the device was purchased
Check external HDMI device and connections.
Restart by touching LED power light.
Check with App author.
Check WiFi settings, try Ethernet if available.
Check volume level setting.
43
Solutions
Try moving to a different
location for better signal
reception.
Check your network
connection, and confirm with
your e-mail service provider
if your e-mail setting has
been configured correctly.
Solutions
Check the service area with
your service provider.
Move to an open space or
if you are inside a building
move closer to a window.
Solutions
Troubleshooting