K. Troubleshooting and Q&A
Q. Power does not turn on.
A. ● Check if the AC adapter and power cord are properly connected.
● Reconnect the AC adapter and power cord, and turn the power on.
● Press and hold the power button for 8 seconds, and turn the power on again.
Q. I would like to receive support from application markets like Aptoide store for my
downloaded applications.
A. We do not provide any support. Please contact the developers of your downloaded applications for
assistance.
Q. "Compatible Zoom" is shown when an application is started.
A. "Compatible Zoom" is a feature that can enlarge the size of a fixed size application.
Use Compatible Zoom to view your applications in enlarged sizes.
Q. The device is frozen.
A. "Power Off" - Press and hold the power button 6~8 seconds to force Power Off in the event of a
look-up caused by software error that prevents normal power off or restart.
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