Troubleshooting
For additional assistance, contact your equipment provider, distributor, or Customer Support.
The product is not holding air.
Not able to inflate or deflate the
product.
The product is uncomfortable or
unstable.
The product slides on the bed.
The product appears to be
uninflated
A component is damaged.
Storage, Transport, Disposal and Recycling
Storage and Transport: Clean and disinfect the product before storing. Open the inflation valves. Deflate the product (detach any product sections). Store
the product in a container that protects the product from moisture, contaminants and damage. After storing, follow instructions to prepare the product for
use. After transport, inspect the product to ensure it was not damaged (see Troubleshooting).
Disposal: The components of the products in this manual are associated with no known environmental hazards when properly used and when disposed
of in accordance with all local/regional regulations. At the end of its useful life, treat as healthcare waste and dispose of according to local healthcare-waste
guidelines. Incinerate with other healthcare waste. Incineration must be performed by a qualified, licensed waste management facility.
Recycling: Contact a local recycling agency to determine recycling options for the product.
Limited Warranty
Limited Warranty Term from the date the product was originally purchased: DRY FLOATATION Standard Overlay and Bariatric Overlay: 24 months; The
warranty does not apply to punctures, tears, burns, or misuse. See also the Limited Warranty supplement provided with your product, or contact Customer
Support.
ROHO DRY FLOATATION Mattress Overlay Operation Manual
Inflate the product. Confirm that the inflation valve(s) are completely closed. Inspect the inflation valves and hoses for
damage. Look for holes in the product.
- If very small holes or no holes are visible, follow the instructions in the Repair Kit provided with your product.
- For inflation valve or hose damage, or for large holes or leaks in the product, see the Limited Warranty supplement, or
contact Customer Support.
- Make sure the inflation valve is open.
- Inspect the inflation valves and hoses for damage.
- Make sure the product is not underinflated or overinflated. Refer to adjustment instructions in this manual.
- Make sure the air cells are facing the individual.
- Make sure the product is the correct size for the individual and the bed.
- Allow the individual at least one hour to adjust to the product.
- Make sure that any sections are snapped together.
- Make sure the product is not on a slippery surface.
- If using the Overlay Enclosure Cover, make sure the straps are securely attached to the bed mattress.
An unoccupied product may appear to be underinflated (not enough air) even if it has been inflated and correctly adjusted
for a specific individual. This is because the individual's body mass is not pushing down on the air cells.
Contact Customer Support for a replacement.
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