Petsafe Freedom Manuel D'installation page 14

One Year Non-Transferable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as "Radio Systems") warrants
to the original retail purchaser, and not any other purchaser or subsequent owner, that its Product, when
subject to normal and proper residential use, will be free from defects in material or workmanship for a
period of one (1) year from the purchase date. An "original retail consumer purchaser" is a person or
entity who originally purchases the Product, or a gift recipient of a new Product that is unopened and in its
original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labor and
parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to
replacement of the Product with new or refurbished items at Radio Systems' sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer
purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems Product
is installed. This Limited Warranty excludes accidental damage due to dog chews; lightning damage; or
neglect, alteration, and misuse. Consumers who purchase products outside of Australia, New Zealand, or
from an unauthorized dealer will need to return the Product to the original place of purchase for any warranty
issues. Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of
mind, or any other reason outside of these Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd Customer
Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 7266, Gold Coast Mail Centre, QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not
repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems
Customer Care Center to obtain a Warranty Return Number, prior to sending the Product. Failure to do
so may delay in the repair or replacement of the Product. If the Product is deemed to be faulty within 30
days from date of original purchase, Radio Systems will organize for a replacement to be sent in advance
of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of
the faulty Product. The Product must be returned within 7 days of receiving the replacement. If the Product
is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to
return the Product to Radio Systems at the consumer's own expense. Radio Systems will test and replace
the faulty unit or its components and return to the consumer free of charge, provided the Product is within its
said warranty period. This warranty is in addition to other rights and remedies available to you under the
law. Radio Systems goods come with guarantees that cannot be excluded under the Australia Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Center
on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
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