• Reset your wireless product to factory settings.
On the wireless product's control panel, press
and hold the power button for 10 seconds. The
reset tone will sound twice. Once complete,
your wireless product will be reset to factory
default settings and will clear the network
configuration. After a reset has been performed,
there is no way to recover the previous user
configured settings.
The Play-Fi app cannot find my wireless
product.
• If you are trying to setup your wireless product,
verify the wireless product is fully powered on
and in Access Point Mode (Wi-Fi Indicator light
is pulsing slowly). If the Wi-Fi Indicator light
does not pulse slowly, press and hold the Wi-
Fi Setup button for 8 seconds. You will hear
two tones—one at 3 seconds and another at 8
seconds.
• Verify you are within the recommended range
of your wireless router.
• Verify your mobile device or PC has its Wi-Fi
enabled or is otherwise connected to your
network.
• Verify there are no other apps running on your
device that might impede wireless connectivity
to your network.
• Restart your phone, tablet, or PC.
• If you still can't find the wireless product on your
network and are in an office environment, verify
with your network administrator that no special
permissions are enabled that would prevent
external wireless products from communicating
with the network.
• If the wireless product is still not found, uninstall,
re-download, and re-install the DTS Play-Fi
on your mobile device or PC.
• Reboot your wireless product. On the wireless
product's control panel, press and hold the
power button for 3 seconds. The reset tone will
sound once. This reboot will cycle the power
off and on and force the wireless product to
24
reconnect to your network.
• Reset your wireless product to factory settings.
On the wireless product's control panel, press
and hold the power button for 10 seconds. The
reset tone will sound twice. Once complete,
your wireless product will be reset to factory
default settings and will clear the network
configuration. After a reset has been performed,
there is no way to recover the previous user
configured settings.
The Play-Fi app reports "Play-Fi Devices Lost."
• Check that your device is powered on.
• Verify you have a strong network signal.
• Verify the network connection has not been lost.
• Check for other devices that might be causing
heavy network traffic.
• Verify that your mobile device or PC has not left
the range of your router.
• Verify that your mobile device or PC and your
wireless product are connected to the same
network.
• Verify that your wireless product's wireless
streaming has not been taken over by another
app.
• Exit and then restart the DTS Play-Fi app.
• Uninstall, re-download, and re-install the DTS
Play-Fi app on your mobile device or PC.
• Reboot your wireless product. On the wireless
product's control panel, press and hold the
power button for 3 seconds. The reset tone will
sound once. This reboot will cycle the power
off and on and force the wireless product to
reconnect to your network.
• Reset your wireless product to factory settings.
On the wireless product's control panel, press
app
and hold the power button for 10 seconds. The
®
reset tone will sound twice. Once complete,
your wireless product will be reset to factory
default settings and will clear the network
configuration. After a reset has been performed,
there is no way to recover the previous user
configured settings.