TROUBLE SHOOTING TIPS
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If you have any issues with our dehumidifier, here are some troubleshooting tips that may help
you to overcome them.
Problem
Unit does not start
The fan does not stop
Dehumidifier does not dry the air as
it should
The unit is making a loud noise
Frost appears on the coils
Water on floor
ES, AS,P2,Eb appear in the display
11 | English
What to check
•
Make sure the dehumidifier plug is pushed
completely into the outlet.
•
Check that the water tank is not full.
•
Water bucket is not in the proper position.
•
The fan will continue to run even when the
compressor is off. This is for safety reasons and to
regulate the temperature of the dehumidifier. You
will need to manually turn the fan off.
•
Make sure nothing is blocking the back of the
dehumidifier. Ensure it is at least 40cm away from
wall or any furniture.
•
Lower the humidity control using the arrows.
•
Check that all doors, windows or other openings
are securely closed.
•
The room temperature is too low. The unit will not
work in temperatures below 5ºc.
•
The unit will not dry enclosed spaces unless there
is sufficient air circulation.
•
Check that there is nothing giving off moisture into
the room.
•
The air filter is clogged and needs cleaning.
•
The unit is tilted and not upright.
•
The floor surface is not level.
•
This is normal. The dehumidifier has an auto
defrost feature.
•
The hose connector on the back of the unit may
be loose.
•
Check that the back drain plug is connected when
using the bucket to collect water.
•
These are error codes and will pause the unit. For
more information see the Control Panel section
above.