Terms And Conditions Of Warranty; Scope Of Warranty - Outdoorchef CAIRNS 3 G Mode D'emploi

TERMS AND CONDITIONS OF wARRANTy

1. Warranty
In purchasing this OUTDOORCHEF product from an authorised retailer, you have obtained not only the product warranty but also a manufacturer's
warranty from DKB Household Switzerland AG („DKB") according to the present conditions, for a period of up to 3 years.
The warranty exclusively covers the rectification of defects that are demonstrably attributable to faults in material and/or manufacture, subject to the
designated use.
2. Procedure
Check the product for defects and function immediately after receiving it. If, contrary to expectations, the purchased product has a defect then please
comply with the following procedure (bring-in warranty):
• Within 30 days of the defect being discovered, contact your retailer*, providing information about the product / product part, purchase
receipt, serial number and article number**
• Describe the situation with reference to the product / product part you are complaining about, or a photo
• The free warranty shall come into force once the defect has been checked by the retailer or DKB (transport and shipping costs will only be
paid to the first private buyer)

3. Scope of warranty

DKB's manufacturer's warranty starts from the date of purchase, and applies to the first private buyer. The warranty can only be claimed subject to
presentation of the original receipt.
The warranty may be fulfilled at DKB's discretion by repair, exchange of defective parts, renewal of the product or price reduction, if the functions of
the product are unaffected. There is no right of withdrawal from the purchase contract due to warranty cases. There is no right to receive a replacement
product during the repair.
Undertaking warranty services does not mean that the warranty period is extended or restarted. Exchanged parts become the property of DKB.
The warranty period does start again if the product is renewed.
The warranty periods are:
• 3 years on the enamelled kettle (bottom part and lid) against corrosion perforation
• 3 years on the enamelled grilling rack against corrosion perforation or burn-through
• 3 years on all stainless steel parts against corrosion perforation or burn-through
• 2 years on all remaining manufacturing/material defects
• The warranty for damage to the enamelling only applies if reported within 30 days starting from the date of purchase. It only applies to new
devices that have not been used before.
4. Exclusion
There is no defect, i.e. no material or manufacturing fault within the meaning of these provisions, or no valid warranty claim, under the following circumstances:
• Usual wear and tear during designated use.
• Defects and/or damage due to wrong, incorrect use or use not in accordance with the designated use, as well as due to incorrect installation,
assembly and attempted repairs by unauthorised persons.
• Defects and/or damage due to failure to comply with the user guide or the operating/maintenance instructions (such as damage due to
faulty assembly or incorrect cleaning of the enamelled surface of the funnel or grilling rack, failure to carry out the leak test, etc.).
• Unevenness, colour differentiations in the enamelling as well as minor defects (such as points of contact on the bottom edge of the lid or at
suspension points which are a feature of the production process).
• Discolourations and damage to the product (e.g. the painted surface) due to the effects of weather (incl. hailstones), incorrect storage of the
product (without weather protection) or incorrect use of chemicals.
• Formation of rust and a rust film due to the effects of weather or incorrect use of chemicals.
• Faults which do not noticeably impair the designated use or function of the product.
• In general for wearing parts such as the grilling rack, funnel, burner, thermometer, ignition and battery, electrode, ignition cables, gas hose,
gas pressure regulator, heating element, reflector, aluminium protection foil or charcoal grate
• Defects and/or damage due to modifications, use for a non-designated purpose or deliberate damage.
• Defects and/or damage due to incorrect maintenance and repair work.
• Defects and/or damage due to failure to carry out routine maintenance.
• Defects and/or damage which was caused during the original transport.
• Defects and/or damage due to force majeure.
• Defects and/or damage due to wear and tear in professional use (hotels, restaurants, events, etc.).
DKB excludes any customer claims other than those expressly named in these warranty conditions, unless a mandatory legal obligation or liability
applies. In particular, this applies with regard to claims for compensation in damages due to failure of fulfilment, refunding of losses incurred as the
consequence of a defect, loss of profits and transport damage that is not notified to the retailer within 30 days of receipt of the product.
OUTDOORCHEF products are subject to continuous further development. As a result, modifications to products may be introduced without prior
notice.
The registered brand OUTDOORCHEF is represented by the following enterprise:
DKB Household Switzerland AG
Eggbühlstrasse 28
Postfach
8052 Zürich – Switzerland
www. dkbrands.com
* A dealer directory can be found on our website at OUTDOORCHEF.COM
** The serial number and article number can be found on the data sticker on your barbecue (see THE GAS KETTLE BARBECUE for information)
OUTDOORCHEF.COM