4. Troubleshooting
No Signal
Objects such as trees, bridges, and large buildings, which are located in the angle of
the satellite will lead to a loss of the signal.
If the satellite signal is lost through severe weather conditions, the current program
of the receiver is stopped (the image freeze, or disappear). If the weather conditions
allow a good reception again, the TV screen will be restored.
Displays on the control unit
Antenna (FAIL)
There is no connection to the antenna, or there are communication problems with the
antenna. If necessary, check the coaxial line.
Tuner (FAIL)
There are problems with the tuner input of the control unit. Please contact a dealer
for inspection.
Button (FAIL)
There are problems with the mainboard of the control unit. Please contact a dealer for
inspection.
There is dirt on the antenna?
Excessive dirt on the housing may cause reception problems.
Everything is properly connected and turned on?
Your satellite TV receiver might be set up incorrectly or defective. First check the recei-
ver's configuration to ensure it is set up for the desired programming. In the case of a
faulty receiver, refer to your selected receiver's user manual for service and warranty
information.
Satellite footprint
Satellites are positioned in fixed positions in orbit above the equator. To receive TV si-
gnals, the receiving location must be within the coverage area. Check reference to the
graphic, if you are located in the footprint of the satellite. In the fringes of the footprint
may lead to reception interference.
Satellite frequency data changed
If some channels work, while one or more other channels do not, or if the antenna
cannot find the selected satellite, the satellite's frequency data might have changed.
10
ENGLISH
5. Footprint
Footprint
Note:
In the outlying areas of the footprint there
may be interference.
Astra 1
Hotbird
ENGLISH
11