Additional Troubleshooting - Chamberlain B353 Guide De L'utilisateur

Troubleshooting

Additional Troubleshooting

The garage door opener can beep for several reasons:
Operating on battery power or the 12 Vdc battery needs to be replaced.
l
Garage door opener has been activated through a device or feature such as Timer-to-Close or garage door monitor, see your door
l
control in the Operation section.
My remote control will not activate the garage door:
Verify the lock feature is not activated on the door control.
l
Reprogram the remote control.
l
If the remote control will still not activate the door check the diagnostic codes to ensure the garage door opener is working properly.
l
My door will not close and the lights blink on my opener:
The safety reversing sensor must be connected and aligned correctly before the garage door opener will move in the down direction.
Check for binding or obstructions anywhere along the track to garage floor.
l
The safety reversing sensor must be connected and aligned correctly before the garage door opener will move in the down
l
direction.
Verify the safety reversing sensors are properly installed, aligned and free of any obstructions.
o
If the receiving sensor (green LED) faces direct sunlight, switch the receiving sensor with the sending sensor so the
o
receiving sensor is not in direct sunlight.
My garage door opener light(s) will not turn off when the door is open:
The garage door opener is equipped with a feature that turns the light on when the safety reversing sensors have been obstructed or
when the motion sensor on the door control detects movement in the garage. These features can be disabled using the door control, see
your door control in the Operation section.
NOTICE: This device complies with part 15 of the FCC rules and Innovation, Science and Economic Development Canada license-exempt RSSs. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
This device must be installed to ensure a minimum 20 cm (8 in.) distance is maintained between users/bystanders and device.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and Industry Canada ICES standard. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
l
Increase the separation between the equipment and receiver.
l
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
l
Consult the dealer or an experienced radio/TV technician for help.
l
®
Wi-Fi troubleshooting
®
The garage door opener will NOT enter Wi-Fi learn mode:
After the initial installation of the garage door opener, the garage door opener must complete a full cycle (open and closed) before
l
®
the Wi-Fi learn mode can be activated.
If there has been a recent power outage, the garage door opener must complete a full cycle before the Wi-Fi
l
activated.
See page 3 to activate Wi-Fi LEARN mode.
If your black adjustment button is not solid green go to support.chamberlaingroup.com.
My vehicle's Homelink is not programming to my garage door opener:
Compatibility Bridge (not included) may be necessary for certain vehicles. Visit bridge.chamberlain.com to find out if a Bridge is needed.
My neighbor's remote control opens my garage door:
Erase the memory from your garage door opener and reprogram the remote control(s).
LED lights not working (models B1381 and B1381C only):
Check wiring on both LED Light Pods to the LED Light Connector. If loose, then reconnect. If lights do not turn off, an LED driver board may
be needed. Contact customer service or certified door professional to determine if a new LED driver board or LED array is needed.
23
®
learn mode can be