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2.4. Rug Doctor does not exclude or limit in any way its liability for:

(a)

death or personal injury caused by its negligence or the negligence

of its employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation;

(c)

breach of the terms implied by section 12 of the Sale of Goods Act

1979 (title and quiet possession);

(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of

Goods Act 1979 (description, satisfactory quality, fitness for purpose

and samples); and

(e)

defective products under the Consumer Protection Act 1987.

Expenses

If a Machine is returned to Rug Doctor for repair under the guarantee at Clause 1.1

within thirty (30) days of delivery, Rug Doctor will pay the delivery charges both

from and back to you. However, you will be responsible for paying any delivery

charges for Rug Doctor sending the Machine back to you if the Machine is not

considered by Rug Doctor to have a material defect.

Thereafter, you may be required to send the machine to Rug Doctor should repairs

be required during the Guarantee Period. You will be responsible for paying any

delivery charges for sending the Machine to and from Rug Doctor for repairs

occurring under the guarantee and within the Guarantee Period and after the initial

thirty (30) days.

How Do I Get Service Under This Guarantee?

TO OBTAIN GUARANTEE ASSISTANCE, please e-mail customerservices@

rugdoctor.co.uk. Rug Doctor will need the following information in order to assist

you: your name, address and telephone number, product model and serial number,

proof of purchase showing date and place of purchase. Please explain the nature of

the problem.

Rug Doctor will review all the facts involved and advise you as to recommended

procedure. We recommend you keep the original carton and packing materials.

Rug Doctor Ltd, Unit 29, Timberlaine Trading Estate Decoy Road, Worthing,

West Sussex BN14 8ND

E-mail: customerservices@rugdoctor.co.uk Web Site: www.rugdoctor.co.uk