Questions?
Problem
Surface elements will
Before you
not maintain a rolling
call for
boil or cooking is
slow
service...
Surface elements do
not work properly
Power arc ON
indicator blinking
Scratches on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to the
surface
Pitting (or indentation)
of the cooktop
Unresponsive keypad
20
Before You Call For Service
Possible Cause
Improper cookware being used.
Cooktop controls improperly set.
+, -, or control lock pads have
been touched before an element
is turned on.
Incorrect cleaning methods being
used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop. Cookware has been slid
across the cooktop surface.
Food spillovers not cleaned
before next use.
Hot surface on a model with a
light-colored glass cooktop.
Hot cooktop came into contact
with plastic placed on the hot
cooktop.
Hot sugar mixture spilled on the
cooktop.
Keypad is dirty.
A fuse in your home may be
blown or the circuit breaker
tripped.
Radiant Cooktop
What To Do
match the diameter of the surface unit
selected.
Check to be sure the correct control is set
for the surface element you are using.
See the Operating the Cooking Elements
section.
Use recommended cleaning procedures.
See the Cleaning the glass cooktop
section.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and
use cookware with smooth bottoms.
See the Cleaning the glass cooktop
section.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
See the Glass surface – potential for
permanent damage section in the
Cleaning the glass cooktop section.
Clean the keypad.
Replace the fuse or reset the circuit
breaker.
49-80762-1