Customer Service; One-Year Limited Warranty - Munchkin IT FITS Notice D'installation

ONE-YEAR LIMITED WARRANTY

A. Munchkin, Inc.'s Safety Gates include a one-year limited warranty from the
date of purchase.
POLICY: In the event of a malfunction or defect during the in-warranty period, Munchkin,
Inc., at its option, will replace or repair a gate under warranty. Munchkin, Inc.'s limited
warranty is only extended to the gate's original purchaser.
PROCEDURE: We ask that you contact Munchkin, Inc. to provide all pertinent information
relating to any issues you are experiencing with your safety gate. Munchkin, Inc.'s
Consumer Relations department can be reached at 800-344-2229 Monday through
Friday from 8am to 5pm (Pacific Time) or by email at cserv@munchkin.com. The
following information, when applicable, is required for all warranty claims:
• Gate Name
• Model Number
• Batch Code
• Receipt Copy
This may be faxed, emailed, or sent via mail to Munchkin, Inc. attention to
Consumer Relations.
ATYPICAL ISSUES: For atypical issues that require physical review Munchkin, Inc. will
request that you return your gate to its Quality Assurance department. Munchkin, Inc.
will compensate you for postage costs by providing a complimentary gift equal in value
to the expense incurred in shipping the product. Alternatively, Munchkin, Inc. at its
option, may issue a UPS call tag in order to expedite receipt of the defective product
for review.
B. Conditions that void Munchkin, Inc.'s one-year limited warranty.
POLICY: Munchkin, Inc.'s one-year limited warranty does not cover a defect that has
been caused by misuse, abuse, abnormal use, excessive wear and tear, improper
assembly, negligence, environmental exposure, alteration or accident. Important Note:
A safety gate that has had its batch code altered or removed invalidates any and all
claims against the manufacturer.

Customer Service

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