FAQ
How does my Le Sucre work?
Le Sucre uses wireless technology to protect the people and property in your home. This
system can be managed locally via the Badge reader or remotely via your personal
space. Your Le Sucre is a central control unit that transmits information via GSM/ GPRS
in the same way as a mobile telephone, and it communicates regularly with the alert
reception server.
Three types of alert can be sent:
•
An intrusion alert when the motion detector senses something moving (when your
system is on)
•
A smoke alert when a Le Sucre smoke sensor(s) (not supplied as standard) detect
the presence of smoke. A smoke sensor, if fitted, remains active 24 hours a day,
whether the system is set or unset
•
A technical alert in case of power failure
I have pet: what precautions are necessary with my motion detector?
Your detector was especially designed to be used in the presence of animals weighing
less than 30 kg. Simply make sure the animals cannot get within 1.80 m of the detector.
When to change batteries?
Check the Diagnosis page to see the battery level for each peripheral in your installation.
What maintenance of the peripherals is required?
The motion detectors require no maintenance during their lifetime apart from
replacement of the batteries about every 4 years.
How do I clean the detectors?
Remove dust with a feather duster.
Caution: Never use detergents or spray cleaners. Avoid knocking detectors,
which can cause damage.
What must I do in case of untimely alerts?
Check your installation and make sure detectors are positioned correctly. If the problem
remains, contact your installer.
Can the detectors be painted?
You must never paint or mask the front of the motion detector: this would immediately
make it unusable.
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