08
Problem
• No sound is output.
• Sound is not output
properly.
Left/right audio channels
are inverted or only one
side is produced.
Multi-channel sound is not
output.
Noise can be heard when
outputting DTS Digital
Audio signals from the
DIGITAL OUT terminal.
192 kHz or 96 kHz digital
audio signals cannot be
output from the DIGITAL
54
OUT terminal.
En
Check
Is the volume set to the
minimum?
Is the disc played back in
slow motion?
Is the disc played back in
fast forward or fast reverse?
Are the audio cables
properly connected?
Is the audio cable
damaged?
Is Audio Output properly
set?
Are the connected
components (AV receiver
or amplifier, etc.) properly
set?
Is HDMI Audio Out
properly set?
Is the output video
resolution properly set?
Is a DVI device
connected?
Is the HDMI Mode set
appropriately?
Is the DIRECT function set
to ON?
Is a file with high transfer
rate played?
Are the audio cables
properly connected?
Is the audio output of the
connected AV receiver or
amplifier, etc., properly
set?
Is multi-channel sound
selected?
Is the connected AV
receiver or amplifier
compatible with DTS
Digital Surround?
Remedy
If the volume of the TV or AV amplifier is set to the minimum,
raise it.
No sound is output during slow motion play and forward and
reverse scanning.
• Connect the cable properly according to the connected
devices (page 17).
• Insert the cable firmly and all the way in.
• If the connection plug or terminal is dirty, wipe it clean.
If the cable is damaged, replace it with a new one.
Set Audio Output properly, according to the connected device
(page 41).
Read the operating instructions for the connected
components and check the volume, input, speaker settings,
etc.
Set HDMI Audio Out to Reencode or PCM (page 42).
Switch the resolution at which the video and audio are output
by pressing RESOLUTION e/r.
The sound will not be output from the HDMI OUT terminal if a
DVI device is connected. Connect the device to a DIGITAL OUT
terminal or the AUDIO OUT terminals (page 21).
• For some BDs, audio signals are only output from DIGITAL
OUT terminal or the HDMI OUT terminal.
• The sound may not be output for discs containing sound
other than audio signals or non-standard sound.
• When copy-protected discs are played, the picture or sound
may not be properly output. This is not a malfunction.
Set the HDMI Mode properly, according to the connected
device (page 42).
Audio output does not occur from the HDMI or DIGITAL AUDIO
OUT terminals if the DIRECT function is set to On. Turn the
DIRECT function off to output audio from the HDMI or DIGITAL
AUDIO OUT terminals (page 30).
Use DVD or BD to play a file with high transfer rate, such as
WAV, FLAC or DSD on the disc.
Depending on the disc, files with high transfer rate may not be
played. In such a case, those files may be correctly played via
a USB device or network.
Check whether the audio cables for the left and right channels
are inverted or whether the cable for one side is disconnected
(page 21).
Read the operating instructions for the connected AV receiver
or amplifier and check the audio output settings of the AV
receiver or amplifier.
Use the menu screen or AUDIO to switch the disc's sound to
multi-channel.
If an AV receiver or amplifier that is not compatible with DTS
Digital Surround is connected to the DIGITAL OUT terminal, set
Digital Output to PCM (page 41).
• Copyright-protected audio is converted to 48 kHz or less
before output.
• Set Max Sampling Frequency to 96kHz or 192kHz (page 41).