Troubleshooting - VQ OrthoCare BioniCare Knee System Manuel D'utilisation

Troubleshooting

Problem: BioniCare Generator displays the "OPEN" message.
This is a common occurrence that can be easily corrected. The OPEN
message is an indication that there is an incomplete circuit within the
electrical system. The circuit consists of the BioniCare Generator, Wire
and electrodes and connection to your skin. If one piece of this circuit
is not connected, the BioniCare Generator will read OPEN. The likely suspects
are the Wires or electrodes.
1. Check all connections to the electrodes and BioniCare Generator.
2. Be sure the correct side (clear backing side) of the electrodes is facing
the skin.
3. Check the Wires to be sure there are no frayed ends and that they are
secured to the electrodes. If your Wire is frayed, in the US, contact
Patient Services for a replacement. Outside the US, please contact the
provider that delivered your BioniCare System.
4. Consider the last time you replaced the electrodes; if they no longer adhere
to your skin, it is probably time to order new ones. If after you've checked these
solutions the BioniCare Generator still reads OPEN, phone Patient Services.
Problem: Your skin has a rash or irritation.
To prevent escalation of the rash, immediately stop using the device until the
rash or irritation clears up. If possible, determine the source of the problem.
The electrode is the most likely cause in nearly all cases. Many patients find
relief by treating the area with an over-the-counter hydrocortisone cream
until the rash is gone, usually in 5-7 days; you may choose to check with
your doctor. Some patients may be allergic to the Wrap or brace liner fabric.
In all cases, stop using the device until the rash is gone. Once your rash has
completely healed, resume treatment. If the rash re-appears, in the US, call
our Patient Services Center toll-free at 800.444.1456. Outside the US, please
contact your BioniCare provider or your healthcare practitioner. Warning:
Continued use of the device with a rash may worsen the condition to the
point of causing blisters, open sores or infection. Notify your physician if
your rash has worsened even after you've stopped using the device.
BioniCare Knee System
®
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