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merchandise until it arrives and is accepted at our facility. A Service Repair Request is available at www.
horizonhobby.com on the "Support" tab. If you do not have internet access, please include a letter with
your complete name, street address, email address and phone number where you can be reached during
business days, your RMA number, a list of the included items, method of payment for any non-warranty
expenses and a brief summary of the problem. Your original sales receipt must also be included for
warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of
the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your Product will be repaired or replaced free of charge.
Repair or replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required
without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost.
By submitting the item for repair you are agreeing to payment of the repair without notification. Repair
estimates are available upon request. You must include this request with your repair. Non-warranty repair
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight.
Please advise us of your preferred method of payment. Horizon accepts money orders and cashiers checks,
as well as Visa, MasterCard, American Express, and Discover cards. If you choose to pay by credit card,
please include your credit card number and expiration date. Any repair left unpaid or unclaimed after 90
days will be considered abandoned and will be disposed of accordingly. Please note: non-warranty repair
is only available on electronics and model engines.
Electronics and engines requiring inspection or repair should be shipped to the following address:
All other Products requiring warranty inspection or repair should be shipped to the following address:
Please call 877-504-0233 or e-mail us at productsupport@horizonhobby.com with any questions or
concerns regarding this product or warranty.
European Union:
Electronics and engines requiring inspection or repair should be shipped to one of the following
addresses:
Please call +44 (0) 1279 641 097 or email sales@horizonhobby.co.uk with any questions or concerns
regarding this product or warranty.
Please call +49 4121 46199 66 or email service@horizonhobby.de with any questions or concerns
regarding this product or warranty.
Please call +33 (0) 1 60 47 44 47 with any questions or concerns regarding this product or warranty.
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822, USA
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822, USA
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye, Harlow
Essex CM18 7NS
United Kingdom
Horizon Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d'Activité du Réveil Matin
91230 Montgeron
France
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