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Warranty & Customer Service
The OMC Warranty is effective from date of purchase and is limited to the repair or replacement of parts at no charge which prove to be defective under
normal domestic use.
In Canada and the United States replacement is FOB Factory.
In all other countries replacement is FOB OMC Distributor. (Consult your dealer for name of OMC Distributor.)
All other costs are the responsibility of the owner.
This warranty is extended only to the original purchaser as indicated on the warranty registration and applies only to products sold at retail and only
when used in country where purchased.
What is Covered:
High Heat Coated Cook Box
5 years
Remaining parts & paint
2 years
What is Not Covered:
Any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper
maintenance or service, or failure to perform normal and routine maintenance as set out in the owner's manual.
Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration due exposure to chemicals
either directly or in the atmosphere.
Shipping or transportation costs.
Removal or re-installation costs.
Labor costs for installation and repair.
Cost of service calls.
Liability for indirect or consequential damages.
Replacement Parts:
"Genuine OMC Replacement Parts" must always be used for replacement. Use of any other parts will automatically nullify the above warranty.
Warranty Claims
All warranty is handled directly by OMC. Parts must be returned to OMC Warranty Department, shipping charges prepaid, accompanied by model
#, Serial #, and if your grill is not registered, proof of purchase (copy of sales slip or invoice). If inspection confirms the defect, OMC will repair or
replace such part in accordance with the terms of the warranty. On receipt of letter or fax (not by phone) OMC may, at is option, not require part or
parts to be returned.
Outside North America
The above warranty is administered by the OMC distributor in your country. Contact your dealer for the name of your OMC distributor.
S M O K E
ONWARD MANUFACTURING COMPANY LTD.
585 Kumpf Drive • Waterloo, Ontario, Canada • N2V 1K3
info@omcbbq.com • Phone: 519.885.4540 • Fax: 519.885.1390
North America Customer Service: 1.800.265.2150
™
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