Troubleshooting - Hoover Platinum Collection Guide D'utilisation

6. TROUBLESHOOTING

WARNING: TO REDUCE RISK OF PERSONAL INJURY - UNPLUG CLEANER BEFORE SERVICING
PROBLEM
Cleaner won't
run.
Low suction:
Canister / Power
Nozzle
Power Nozzle
won't run
Power Nozzle
won't pickup
Brushroll reset
has been tripped
In the event that further assistance is required, see your Yellow Pages for an authorized HOOVER
and from any place of repair are to be paid by the owner. The service parts used in this unit are easily replaced and readily available from an authorized HOOVER
18 Always identify your cleaner by the model number and manufacturing code when requesting information or ordering replacement parts. (The model number appears on the bottom
of the cleaner.)
POSSIBLE CAUSE
Switch not "ON" at Hand Grip.
Power Cord not firmly plugged in.
No Voltage in wall plug.
Motor Thermal Protector has tripped.
Needs Service.
Dirt Cup full or blocked.
Dirt Cup not installed properly.
Blockage in Nozzle Connector, Hose or Wands.
Filters dirty or clogged.
Suction Control Valve is open.
Needs Service.
Switch not "ON" at Hand Grip.
Brushroll reset has tripped.
Floor selector pedal is on bare floor mode.
Handle is not released and in stored upright position. Brushroll is
automatically shut off in the upright storage position.
Needs Service.
Low cleaner suction.
Blockage in the Nozzle or Nozzle Connector.
Brushroll not running.
Brushroll bristles worn.
Needs Service.
Possible jam in brushroll.
ANY OTHER SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE.
Exclusive Hoover Platinum Collection™ Member Services Line 1.877.MYPLTNM (1.877.697.5866)
POSSIBLE SOLUTION
Turn switch "ON" at Hand Grip.
Plug Power Cord in firmly.
Replace Fuse or reset Circuit Breaker in Home.
Switch off and unplug the vacuum cleaner. Leave for 30 min. before
plugging in and switching the cleaner back "ON".
See "Service" section in manual.
Empty Dirt Cup and/or remove blockage.
Review Dirt Cup replacement section in manual.
Remove blockage.
Clean or replace Filters.
Close Suction Control Valve on Hand Grip.
See "Service" section in manual.
Turn switch "ON" at Hand Grip.
Depress Reset Button located on top of Power Nozzle.
Switch to desired carpet setting.
Step on Wand Release Pedal to lower Handle and start Brushroll.
See "Service" section in manual.
See "Low suction" section above.
Remove blockage.
See "Power Nozzle won't run " section above.
Replace Brushroll. See Brushroll replacement section in manual.
See "Service" section in manual.
See "Vacuum Controls" section, number 7 on pg. 9.
Dealer or visit our website at www.hoover.com. Costs of any transportation to
®
Dealer or retailer.
®