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Troubleshooting

When this occurs
Tray fails to open.
Tray fails to close.
Computer fails to
work.
Drive cannot be ac-
cessed normally.
Drive is not recog-
nized in Windows.
Cannot read or write
DVD-RAM disc.
Can read but cannot
write DVD-RAM disc.
D i s c s c a n n o t b e
read.
No sound from the
PC speaker (or the
speakers with builtin
amplifier)
Operating indicator
lamp blinks
Others
130
VQT9473
Is the computer on?
Has the power supply cable of computer been connected cor-
rectly?
Has the label of media peeled off?
Insert the supplied pin into manual eject hole to open the tray.
Has the disc been inserted correctly?
Has the drive's master/slave jumper pin been set correctly?
Are the drive and computer connected correctly?
Has a floppy disk been left inside the computer?
Are the drive and computer connected correctly?
Is the device driver software installed correctly?
Is the device driver installed correctly?
If the drive letter of CD-ROM/DVD-ROM side is recognized
only, then the device driver software is not installed.
Did you initialize (format) the DVD-RAM disc?
Did you access the drive letter assigned to the drive?
Did you insert a single-sided DVD-RAM disc with the label side
facing up?
Is the DVD-RAM disc dirty?
Has condensation formed in the drive?
(Wait an hour or so after turning on the computer for the drive to
dry and then try operating.)
See the table on page 83.
Did you access the drive letter assigned to the drive?
Only discs supported by this drive can be used.
Is the disc inserted correctly so that the operation lamp turns
green?
Did you insert the discs with label facing up?
Are you using correct software program for playing the discs?
Is the disc dirty, scratched, cracked, warped, written on the sur-
face or is a label put on the disc?
Has condensation formed in the drive?
(Wait an hour or so after turning on the computer for the drive to
dry and then try operating.)
Does the driver's region number match the number of the disc
you are using?
Have the drive and sound board been connected correctly?
See page 128.
See Q&A page 124.
Possible cause
Refer to
Page
28
21
30
32
24
23
28
23
28
40
40
50
70
30
32
11
11
83
70
15
30
32
30
32
11
142
11
74
28
128
124

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