T ROUB L E S H OO T ING
s
Problem
Possible cause
Coffee doesn't run
Machine is not switched
through.
on or power plug is not
plugged in.
Water tank is empty.
Coffee is ground too
finely.
Too much coffee in filter
insert.
Ground coffee is tamped
too strongly.
Filter insert is clogged up.
Coffee runs
Coffee is ground too
through too
coarsely.
quickly.
Too little coffee in filter
insert.
Ground coffee is not
tamped strong enough.
Coffee is cold.
Cups not prewarmed.
Milk not hot enough
(for Cappuccino or Caffè
Latte).
Water is pooled
The drip tray is filled with
under the espresso
water.
machine.
The espresso machine is
faulty.
The espresso tastes
No rinsing process
of descaling
was performed after
solution or sour.
descaling.
The ground coffee was
stored in a warm, humid
room for extended
periods of time and is
spoiled.
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Solution
Ensure that the power plug is plugged
in, the ON / OFF button has been
pressed and the red function light illu
minates.
Fill water tank.
Ensure appropriate degree of grinding.
Ensure appropriate amount.
Tamp ground coffee less strongly.
Clean the filters.
Ensure appropriate degree of grinding.
Ensure appropriate amount.
Tamp ground coffee more strongly.
Prewarm cups with warm water.
The temperature is right when the bot
tom of the milk jug is too hot to touch.
Empty and clean drip tray.
Contact Solis service center.
Rinse the espresso machine multiple
times as described in „Before first use".
Always use freshly ground coffee and
store the unopened packs in a cool, dry
room. After opening, reseal the pack as
airtighly as possible and best store in
the fridge.
Problem
Possible cause
The steam fails to
The green temperature
steam the milk.
control light has not illu
minated.
The milk jug is too big
or the jug shape is
unsuitable.
You have used skimmed
milk.
Should none of the above-stated reasons apply, please refer to Solis or an authorised
Solis service center.
Solution
Only when the appliance has reached
the right operation temperature for the
steam function it can generate steam.
Therefore, always wait for the green
temperature control light to illuminate.
Always use a tall and narrow tank, best
made from stainless steel.
Use unskimmed or semiskimmed milk.
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