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Warranty and Repair Policy
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that the Products purchased (the
"Product") will be free from defects in materials and workmanship for a period of 1 year from the
date of purchase by the Purchaser.
1-Year Limited Warranty
Horizon reserves the right to change or modify this warranty without notice and disclaims all
other warranties, express or implied.
(a) This warranty is limited to the original Purchaser ("Purchaser") and is not transferable. REPAIR
OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE
PURCHASER. This warranty covers only those Products purchased from an authorized Horizon dealer.
Third party transactions are not covered by this warranty. Proof of purchase is required for warranty
claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED,
ABOUT NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF
THE PRODUCT. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE
PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER'S INTENDED USE.
(c) Purchaser Remedy- Horizon's sole obligation hereunder shall be that Horizon will, at its option,
(i) repair or (ii) replace, any Product determined by Horizon to be defective. In the event of a defect,
these are the Purchaser's exclusive remedies. Horizon reserves the right to inspect any and all
equipment involved in a warranty claim. Repair or replacement decisions are at the sole discretion
of Horizon. This warranty does not cover cosmetic damage or damage due to acts of God, accident,
misuse, abuse, negligence, commercial use, or modification of or to any part of the Product. This
warranty does not cover damage due to improper installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any goods by Purchaser must be approved in writing
by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY.
Further, in no event shall the liability of Horizon exceed the individual price of the Product on which
liability is asserted. As Horizon has no control over use, setup, final assembly, modification or misuse,
no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup
or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability associated with the use of this
Product, you are advised to return this Product immediately in new and unused condition to the place
of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law principals).
Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been started, you must contact Horizon directly. This will
enable Horizon to better answer your questions and service you in the event that you may need any
assistance. For questions or assistance, please direct your email to productsupport@horizonhobby.
com, or call 877.504.0233 toll free to speak to a Product Support representative.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at our facility. A Service Repair Request is
available at www.horizonhobby.com on the "Support" tab. If you do not have internet access, please
include a letter with your complete name, street address, email address and phone number where
you can be reached during business days, your RMA number, a list of the included items, method
of payment for any non-warranty expenses and a brief summary of the problem. Your original sales
receipt must also be included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
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