5 Troubleshooting
5.1 Before you send in the appliance
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
chapter 3.1, „Switching off".
Problem
The appliance will
The power cord is not plugged in.
not start
The socket does not carry current.
Power cord is damaged.
The vacuum
The overheating protection has tripped
cleaner stops
(possibly due to blocked suction channels,
suddenly.
extremely dirty filters, or similar).
Cleaning
The dust container is full.
indicator (Fig. 1/
14) lights up.
The results are
The bypass vent (Fig. 1/8) is open.
unsatisfactory in
spite of the
The nozzle you are using does not suit the
appliance
flooring.
working correctly.
The "carpet/hard floor" selector (Fig. 1/19) is in
the wrong position for the particular type of
floor.
The power setting does not suit the flooring.
The dust container is full.
The filter is dirty.
Nozzle, telescopic tube or suction hose are
blocked.
5.2 Accessories/Spare Parts
5.3 Disposal
5.4 Warranty
5
Troubleshooting
Possible cause
Item number
2700001
3-piece filter set (1 foam plastic motor protection filter +
1 laminar motor protection filter + 1 exhaust filter)
2700002
1 cyclone
M203-4
1 parquet brush
M208-8
1 turbo brush
Ordering address:
page 48, „International Service".
Dispose of the appliance in compliance with the environmental protection laws of your country. Electrical waste
may not be disposed of together with domestic waste. Use local old-appliance collection points instead. The
filters used are made from environment-friendly materials. You may dispose of them in your household waste.
The minimum warranty standard is the respective implementation of EU Directive 1999/44/EC in national law
providing you acquired the appliance as a consumer within the European Union.
page 48, „International Service".
Insert the plug into a mains socket and switch on the appliance
„Vacuum cleaning".
Test the vacuum cleaner at another socket which you are sure carries current.
Have the power cord replaced by Royal Appliance Customer Service, address,
page 48, „International Service".
Switch the appliance off and pull the plug out of the socket.
Eliminate the cause of overheating (e.g. disassembling telescopic tube and
suction hose and removing the obstacle and/or cleaning filters). Wait for about 45
minutes. After the appliance has cooled off, you may switch it on again.
Empty / clean the dust container
container".
Close the bypass vent (Fig. 1/8).
Change the nozzle,
chapter 2.2, „Vacuum cleaning", step 1.
Set the "carpet/hard floor" selector (Fig. 1/19) to the correct position for the type
of floor,
chapter 2.2, „Vacuum cleaning", step 2.
Set the power to the setting suggested for the flooring,
cleaning", step 6.
Empty / clean the dust container
container".
Clean the respective filter,
chapter 4.2, „Checking and cleaning the cyclone",
chapter 4.3, „Cleaning / changing the laminar motor protection filter" or
chapter 4.4, „Cleaning / changing the exhaust filter".
Remove the obstacle. If necessary, use a long wooden stick (e.g. a broomstick)
to do this.
Description
Solution
chapter 2.2,
chapter 3.4, „Emptying and cleaning the dust
chapter 2.2, „Vacuum
chapter 3.4, „Emptying and cleaning the dust
15