Kenmore 417.41912 Guide D'utilisation Et D'entretien page 26

Solutions to Common Problems
Service Prevention Checklist
Before calling for service, review this list. It may save both time and expense. The list includes common occurrences that are
not the result of defective workmanship or materials in this washer.
OCCURRENCE POSSIBLE CAUSE
NOISE
High pitch "jet engine" A certain amount of motor whine is normal
noise. during the spin cycle.
Rattling and clanking noise. Foreign objects such as coins or safety pins
may be in drum or pump.
Belt buckles and metal fasteners are hitting
wash drum.
Thumping sound. Heavy wash loads may produce a thumping sound.
This is usually normal. If sound continues, washer is
probably out of balance.
Vibrating noise. Washer is not resting fi rmly on fl oor.
Shipping bolts and foam block have not been
removed during installation.
Wash load unevenly distributed in drum.
OPERATING
Washer does not start. Electrical power cord may not be plugged in
or connection may be loose.
House fuse blown, circuit breaker tripped, or a
power outage has occurred.
Water supply faucets are not turned on.
Motor is overheated. Washer motor will stop if
it becomes overheated.
Washer door is not completely closed.
Washer won't spin. Load is too small.
Residue left in drum. Heavily soiled items.
SHOWN IN LED DISPLAY
Check the tap
" " Water inlet hoses are not installed.
Water supply valves are not turned on.
No or slow water fi ll
Water supply is not adequate in installation.
Water is being used elsewhere in the house.
Water inlet hoses are kinked.
Water inlet screens are clogged.
" Check drain filter " Drain pipe blocked.
Washer experiencing drain Pump fi lter clogged.
problems during cycle
Check the door
" "
Washer door is open or not
closed completely
Water safety alert Drain pipe position too low and water siphon-
" "
ing out drain hose.
Washer not maintaining
water level
If drain pipe height is adequate, error de-
tected can only be resolved by calling service
technician.
" Detergent overdosing " An excessive amount of detergent has been
added, causing extra suds; additional rinsing
has not corrected the issue.
Too many suds detected
SOLUTION
Stop washer and check drum. If noise continues after washer is restarted, objects
may be in pump. Call a Sears or other qualifi ed service dealer.
To prevent unnecessary noise and damage to drum, fasten fasteners and turn
items inside out.
Stop washer and redistribute wash load.
Move washer so it rests fi rmly on fl oor. Adjust leveling legs. See INSTALLATION
INSTRUCTIONS for details.
See INSTALLATION INSTRUCTIONS for removing shipping bolts and foam
block.
Stop washer and rearrange wash load.
Make sure plug fi ts tightly in wall outlet.
Reset circuit breaker or replace fuse. Do not increase fuse capacity. If problem
is a circuit overload, have it corrected by a qualifi ed electrician. If problem is a
power outage, call local electric company.
Turn on water supply faucets.
It will automatically restart after a cool down period of up to 30 minutes (if
washer has not been manually turned off ).
Close door completely.
Add 1 or 2 similar items to help balance the load.
Wipe drum with a nonabrasive household cleanser, then rinse. Shake or brush
excess dirt and sand from items before washing
Install Hot and Cold water hoses and turn on Hot and Cold water supply valves.
Turn on Hot and Cold water supply valves.
Test water pressure at another faucet in the house. Water pressure must be at
least 30 psi (260 kPa).
Avoid running water elsewhere while washer is fi lling.
Straighten hoses.
Remove hoses and clean sediment from screens.
Unclog drain pipe.
See Care and Cleaning for pump fi lter cleaning instructions.
Close door completely.
Drain pipe height must be minimum 24" above bottom of unit. Refer to Instal-
lation Instructions for correct drain pipe installation requirements and adjust
accordingly
Close all water supply faucets and call a Sears or other qualifi ed service dealer.
Use less detergent. Verify detergent is fi t for use in front load washers. Look for
this symbol on the detergent label:
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