Possible Solutions - Credit Suisse Digipigi Mode D'emploi

Troubleshooting
Problem
My Digipigi money box
isn't responding
The magnetic lock on
the Digipigi money box
cannot be opened via
the Digipigi Parents app
My Digipigi money box
has come into contact
with water
My Digipigi money box
doesn't show the right
time

Possible Solutions

Make sure that the Digipigi money box is in
the "ACTIVE" mode (switched to "ON"). If this
is not the case, switch to "OFF" and then to
"ON" again, or press the reset button for one
second with a sharp object, such as a paper
clip, until the Digipigi money box starts again
and says "HELLO."
Check that the Digipigi is connected to your
home WiFi. Alternatively, briefly press the reset
button at the same time as the pressure-sen-
sitive area. The magnetic lock will unlock for
five seconds and the base can be turned to
open it. Please note that the lock can only be
opened when the battery is fully charged.
Immediately disconnect from the electricity
supply. Send your Digipigi back to Hadimec AG
(see "Returns") or contact Credit Suisse.
A replacement device can be obtained through
your contact person at Credit Suisse by calling
0848 880 844, or at your local branch
(credit-suisse.com/locations).
The Digipigi money box must first be con-
nected to your home WiFi using the Digipigi
Parents app so that the correct Swiss
time is displayed.