TEFAL SECURE 5 NEO Guide De L'utilisateur page 23

These guarantees exclude:
• Damage resulting from failure to comply with important precautions, or
negligent use, particularly:
- Knocks, dropping, use in the oven, etc.
- Putting the lid and the operating valve through a dishwasher.
• Only TEFAL Approved Service Centres are authorised to provide this guarantee
service (please go to: www.tefal.com).
Australian – NZ warranty
COOKWARE, BAKEWARE AND PRESSURE COOKERS
Limited Replacement Guarantee
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure. In addition to these statutory rights and any other rights and
remedies you may have under the law, Groupe SEB Australia Pty Ltd (we or us) guarantees
this Jamie Oliver by Tefal/Tefal/All-Clad/Moulinex product will be free of defects in material
and craftsmanship including handles, body, knobs, lids and fixings for 12 months from the
date of purchase.We also guarantee the non-stick coating of this Jamie Oliver by
Tefal/Tefal/All-Clad/Moulinex product will be free of blistering or peeling for the life of the
Jamie Oliver by Tefal/Tefal/All-Clad/Moulinex product. Should your Jamie Oliver by
Tefal/Tefal/All-Clad/Moulinex product develop a defect during the guarantee period or the
non-stick coating peel during the life of your Jamie Oliver by Tefal/Tefal/All-Clad/Moulinex
product, you should return it, at your cost, to the retailer from which you purchased it from,
together with your receipt as proof of purchase. The retailer will then forward your claim
directly to us for processing. Alternatively, if the retailer is unable to help you, you may
contact us directly at:
Groupe SEB Australia Pty Ltd,Customer Service Department,Unit 1, No 10 Hill Rd,
Homebush NSW 2127 T: +61 2 9748 7944
If on receipt your Jamie Oliver by Tefal/Tefal/All-Clad/Moulinex product is found to be
defective or the non-stick coating has peeled, we will, at our cost, replace or repair the
product in our discretion. Only the defective part or accessory will be repaired or replaced.
Packaging, instructions etc. will not be replaced unless faulty.This guarantee excludes
defects caused by the Jamie Oliver by Tefal/Tefal/All-Clad/Moulinex product not being used
in accordance with instructions , accidental damage (including overheating), misuse or
being tampered with by unauthorised persons. It also does not apply if the Jamie Oliver
by Tefal/Tefal/All-Clad/Moulinex product is used commercially and excludes consumable
items (including accessories such as pressure regulators and safety devices), dishwasher
effects and damages, stains, dents, discolouration, scratches or scuffs due to normal wear
and tear, and your costs of claiming under the warranty.
*Basket not included with certain models
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