Munchkin brica Wood and Steel Notice D'installation page 7

Customer Service
ONE- YEAR LIMITED WARRANTY
A. Munchkin, Inc.'s Safety Gates include a one-year limited warranty from the date of purchase.
Policy: In the event of a malfunction or defect during the in-warranty period, Munchkin, Inc.,
at its option, will replace or repair a gate under warranty. Munchkin, Inc.'s limited warranty is
only extended to the gate's original purchaser.
Procedure: We ask that you contact Munchkin, Inc. to provide all pertinent information
relating to any issues you are experiencing with your safety gate. Munchkin, Inc.'s Consumer
Relations department can be reached at 800-344-2229 Monday through Friday from 8am to
5pm (Pacific Time) or by email at cserv@munchkin.com. The following information, when
applicable, is required for all warranty claims:
• Gate Name
• Model Number
• Batch Code
• Receipt Copy
This may be faxed, emailed, or sent via mail to Munchkin, Inc. attention to Consumer Relations.
Atypical Issues: For atypical issues that require physical review Munchkin, Inc will
request that you return your gate to its Quality Assurance department. Munchkin, Inc. will
compensate you for postage costs by providing a complimentary gift equal in value to the
expense incurred in shipping the product. Alternatively, Munchkin, Inc. at its option, may
issue a UPS call tag in order to expedite receipt of the defective product for review.
B. Conditions that void Munchkin, Inc.'s one-year limited warranty.
Policy: Munchkin, Inc.'s one-year limited warranty does not cover a defect that has been
caused by misuse, abuse, abnormal use, excessive wear and tear, improper assembly,
negligence, environmental exposure, alteration or accident. Important Note: A safety gate
that has had its batch code altered or removed invalidates any and all claims against the
manufacturer.
C. Consumer Reimbursement: Munchkin, Inc. does not provide refunds as a remedy for
defective or nonconforming safety gates. Nor does Munchkin, Inc. offer cash back for
returned product purchased through any of Munchkin, Inc.'s safety gate websites. Exception:
Munchkin, Inc. will provide cash back refund on purchases made through any of Munchkin,
Inc.'s safety gate websites ONLY if there was a processing or shipping error made by
Munchkin, Inc. Contact Consumer Relations with any questions at 800-344-2229.
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CONTACT US
If you have any questions about installing your gate, or if you need additional extensions
or replacement parts or wish to provide feedback or comments, feel free to contact our
Customer Satisfaction team at 800-344-2229 between the hours of 8:00 am and 5:00 pm
PST Monday to Friday or visit our website at www.munchkin.com.
Customer Service
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