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Frequent Flare-Ups
Cooking Temperature
Grease Build-Up On
Cooking Components
ErP Error Screen
Grill Probe
Faulty Grill Probe
ErH Error Screen
The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel
ErL Error Screen
Smoker fails to perform
start-up cycle
Smoker will not stay lit
Auger Not Primed
Pellet Error Screen
Lack Of Fuel, Poor Fuel
Quality
Igniter Error Screen
Igniter is not working
properly, not making a
connection
Igniter failure
Auger Error Screen
Auger motor is jammed,
not making connection
Fan Error Screen
Fan is not working
properly, not making a
connection
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Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature under
176°C / 350°F when cooking highly greasy food.
Follow Care and Maintenance instructions.
Check status of Grill Probe. Check connection from inside the hopper. Disconnect the connector
and reconnect. Follow Care and Maintenance instructions if dirty. Contact Customer Care for a
replacement part if damaged.
Grill Probe need to be replaced. Contact Customer Care for a replacement.
Press and hold the Power Button for three seconds to turn the unit off, and allow smoker to cool.
Follow Care and Maintenance instructions. After maintenance, remove pellets, and confirm
positioning of all component parts. Once cooled, Press and hold the Power Button for three seconds to
turn the unit on, then select desired temperature. If error screen still displayed, contact Customer Care.
Check proper positioning of cooking components. Check hopper for sufficient fuel or if there is an
obstruction in the feed system. Remove pellets and follow Care and Maintenance instructions. Check
Grill Probe. Confirm if actual temperature is correct and accurate. Follow Care and Maintenance
instructions if dirty. Check Igniter positioning and that it is heating up properly. In extreme cold, the
smoker may require a second start. Turn smoker off, wait, then turn on again. Check fan. Ensure it is
working properly. Follow Care and Maintenance instructions if dirty.
Check hopper to check that fuel level is sufficient and replenish if low. Should the quality of hardwood
pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions.
Unplug the unit to power down the unit. Plug in the unit and press and hold the power button for
three seconds to start up the unit. If not operating properly, call Customer Care for assistance or a
replacement part.
Igniter needs to be replaced. Contact Customer Care for replacement part.
Unplug the unit to power down the unit. Plug in the unit and press and hold the power button for
three seconds to start up the unit. If not operating properly, call Customer Care for assistance or a
replacement part.
Check fan. Ensure it is working properly and air intake is not blocked. Remove access panel (see Electric
Wire Diagram for diagram), and check for any damage to the fan wires. Follow Care and Maintenance
instructions if fan blades are dirty.
Unplug the unit to power down the unit. Plug in the unit and press and hold the power button for
three seconds to start up the unit. If not operating properly, call Customer Care for assistance or a
replacement part.
HAVE A QUESTION?
Check out some common
FAQs online or Live Chat
with Customer Care.
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