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CP Softener Series Owner's Manual
T
roubleshooTInG
Ten steps to determine the problem...
1.
Gather Information
2.
Test the Water
3.
Observe the installation
4. Run a soft water faucet wide open
Any information obtained can reduce troubleshooting time.
Test hot, cold and raw.
•
Hot water, stored in the water heater, can tell you what
the water was like yesterday.
•
Cold water, directly from the softener, tells you what
the water is like right now.
•
Raw water, before treatment, tells you if the water to
be treated has changed and if the correct meter disc
was installed originally.
Test water at the brine fitting while water is running to
determine if the softener is producing soft water.
Is there really a problem with the softener? Or does the
problem lie elsewhere at the customer site?
Look for customer related problems.
•
Is the by-pass open or leaking?
•
Is the softener out of salt?
•
Is there bridged salt in the drum?
•
Is the prefilter clogged?
Look for obvious installation mistakes
•
Is the meter disc and salt setting correct according to
raw water?
•
Are the inlet and outlet lines reversed?
•
Drain installation – Are there any kinks, restrictions or
T's from other appliances using water?
Is the unit running water to drain?
Refer to the section for problems and solutions.
Watch the meter disc.
•
Is it turning?
•
Watch the no back pawl.
•
As the meter disc turns clockwise, the no back pawl
should drop into the next tooth, preventing the meter
disc from turning backwards. Does it?
Measure the metering rate.
•
Wait for the no back pawl to drop into a tooth. Place
a bucket under the faucet to catch the water. Let the
meter disc turn for another tooth or two, then measure
the water captured in the bucket. The approximate
metering rate for all models is shown below.
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