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More info
Troubleshooting guide
Symptom Possible causes
Dead battery
No sound
Clogged earpieces (dome, Grip Tip, micromold or LiteTip)
Clogged sound outlet
Intermittent or
Moisture
reduced sound
Dead battery
Hearing aid earpiece inserted incorrectly
Squealing noise
Ear wax accumulated in ear canal
If your hearing aid plays 8 beeps, 4 times consecutively,
Beeping
your hearing aid needs a microphone service check
Bluetooth connection failed
Pairing issue with
Apple device
Only one hearing aid paired
If none of the above solutions work, consult your hearing care professional for assistance.
52 About Startup Handling Options Warnings
All manuals and user guides at all-guides.com
More info
Solutions
Replace the battery
Clean mold
Consider replacing wax filter or dome
Clean mold or replace wax filter in speaker, mold or dome
Wipe battery with a dry cloth
Replace the battery
Re-insert the earpiece
Have ear canal examined by your doctor
Contact your hearing care professional
1) Unpair your hearing aids (Settings➝General➝Accessibility➝Hearing Aids➝Devices➝
Forget this device). 2) Turn Bluetooth off and on again. 3) Open and close battery drawer on
hearing aids. 4) Re-pair hearing aids (see section Pair Hearing Aids with iPhone)
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