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TROUBLESHOOTING
PROBLEM ENCOUNTERED
The TilChap is not powered and the display is not on
After turning on the TilChap, it does not start
Reduced speed or distance travelled reduced
The battery socket does not charge
The dashboard does not work
The USB plug does not work
REASON
The battery is not properly connected
1. The battery is discharged
2. The stand has not been folded up
3. The brakes have not returned to their initial state
4. The key is incorrectly inserted
5. The controller is not properly connected
6. Faulty controller
1, The battery is discharged
2. Deflated tyres
3. Excessive overload of the scooter
4. Brake problem
5. The battery is in a poor condition
1. The charger plug has a bad contact
2. Use of the wrong charger
3. The battery is out of order
1. The TilChap is not switched on
2. The battery is discharged
3. Faulty dashboard
1. The USBplug is not connected properly
2. The USB plug is damaged
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SOLUTION
1. Replace the battery plug
2. Check that the trunk is closed
1. Charge the battery
2. Check the side or centre stand
3. Check that the brake handle is released
4. Remove and replace the key
5. Reconnect the controller
6. Replace the controller
1. Recharge the battery
2. Check the tyre pressure
3. Reduce the weight transported
4. Checking the brake calipers and in particular the brake pads
5. Replace the battery
1, Check that the plug is in good condition
2. Using the right charger
3. Replace the battery
1. Check that the battery is properly connected
2. Charge the battery
3. Contact the after-sales service
1. Check that the cable is properly connected
2. Contact the after-sales service
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