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Chapter 4
4.
Gently pull the paper out of the rollers.
CAUTION:
and wheels for torn pieces of paper that might be remaining inside the device. If you do not
remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
5.
Close the top door.
6.
Close the ink cartridge door.
7.
Turn on the HP All-in-One, and then touch OK to continue the current job.
Information on ink cartridges and the print head
The following tips help maintain HP ink cartridges and ensure consistent print quality.
•
Keep all ink cartridges in the original sealed packages until they are needed.
•
Turn off the HP All-in-One from the control panel. Do not turn off the device by turning off a
power strip or unplugging the power cord from the HP All-in-One. If you improperly turn off the
HP All-in-One, the print head assembly might not return to the correct position.
•
Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
•
HP recommends that you do not remove the ink cartridges from the HP All-in-One until you have
replacement cartridges available to install. If you are transporting the HP All-in-One make sure
you leave the ink cartridges installed to avoid ink leakage from the print head assembly.
•
Clean the print head (via the Printer Toolbox Software maintenance) when you notice a
significant decrease in print quality.
•
Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges.
•
Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause
temporary printing problems.
Support process
If you have a problem, follow these steps:
1.
Check the documentation that came with the HP All-in-One.
2.
Visit the HP online support Web site at www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
•
Fast access to qualified online support specialists
•
Software and driver updates for the HP All-in-One
•
Valuable HP All-in-One and troubleshooting information for common problems
•
Proactive device updates, support alerts, and HP newsgrams that are available when you
register the HP All-in-One
3.
Call HP support. Support options and availability vary by device, country/region, and language.
40
HP Photosmart C8100 All-in-One series
If the paper tears when you are removing it from the rollers, check the rollers
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