Mondraker M Manuel De L'utilisateur page 33

My bike has been stolen. How can I report it?
To report a stolen bike, you must have previously filed a report with the police. Go to the Bicycles section,
select the bike you want to report stolen and press the button: "My bike has been stolen. " From there you
will have to fill in a form with your information, the date and time it was stolen, as well as a photo of the
Police Report. By pressing on "Report theft", the message will be received by Mondraker who will man-
age the issue for you from there.
How do I cancel a theft report?
In case you have found your bike or want to cancel the theft report, go to the "Bikes" section, select the bike
you reported as stolen and select: "I've found my bike". From there you can send a message to Mondraker
to confirm that the bike has been found.
How do I activate or deactivate the alarm?
To activate or deactivate the alarm (on MIND-equipped bikes), go to the "Bikes" section, select the bike
and connect to it via Bluetooth. From that screen, select the option to activate or deactivate the alarm.
Once the alarm is activated, if the bike moves you will receive a warning notification in myMondraker .
Don't forget to deactivate it when you want to use the bike again.
How do I send the bike's recorded activity to my user account (sync activities)?
If your bike is equipped with MIND, myMondraker offers you the option to sync recordings from your bike
to your phone or from your phone to the cloud.
You can see if you have activities to be synced from the icon on the top right of the app, or from the "Activities"
section whenever you are connected to the bike (from the "Bikes" section, you select the bike and connect to
it via Bluetooth).
Select the recordings to synchronize or delete. Once synchronized, they will appear on the activities list
with all the available information.
How can I see the recorded ride information and edit it?
The "Rides" section shows all the activities synchronized from MIND to your user account. From the top
box you can search by entering the name or date (in one of the following formats: 17/10/2025, 2025/10/17,
17-10-2025 or 2025-10-17).
On each activity, you will be able to see information such as the route map, time, distance, number of
jumps etc. You can edit this from the icon at the top right of the screen if you want to change the name of
the ride or remove any part of it. You can only delete the start or the end sections of the ride (such as the
departure from or finish at the garage) but not parts recorded in the middle. When you delete a part of the
ride the values will be recalculated and the graphs/stats will change accordingly.
How do I share my ride in Strava ?
To share your ride (synced from MIND) on Strava , first sync myMondraker with your Strava account from
the "Account" section, then "Linked Accounts" and "Link with Strava ".
Once the accounts are linked, you can access the ride you want to share from the "Rides" section and
share using the icon at the top right of the screen.
How do I change the notification settings?
From the "Account" section, go to "Settings": you can choose to "Allow Notifications". If you do so, you
can select to receive all notifications or only those related to "Customer Support", "Bike Settings" or
"Mondraker Information".
If you can't see myMondraker notifications it may be due to your phone's notification settings (rather
than the app's). To change this, go to your phone's "Settings" and modify " myMondraker 's notification
options/permissions".
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