Mondraker M Manuel De L'utilisateur page 32

Once the changes have been made, it will tell you to get on the bike. This is best done while wearing the equip-
ment you usually wear for your rides: helmet, shoes, hydration pack, etc. so that the weight you're setting the
suspension up for is accurate. Sit on the bike and let your weight drop softly on the saddle and pedals.
Once on the bike, click on "Check". If the setting is correct, you will see the "Correct Setting" message. In the
event that the parameters are not correct, an error message will tell you if you need to increase pressure or
remove pressure from your rear shock or your front fork.
When you check these settings, the LED lights on the bike's device will light up as follows:
- green lights: indicate a correct setting.
- red lights: indicate pressure is too high, you need to reduce air pressure.
- white lights: indicate pressure is too low, you need to increase air pressure.
Once the changes have been made to the corresponding front or back suspension, perform the
verification process again.
If you have already set up the sag before, you will see the "Check sag" button. To check the settings, press the
button, get on the bike and hit "Check setting" . You will also be shown the "Correct setting" message, or by
how much the pressure will need to be changed.
How do I recalibrate the bike again?
The bike is calibrated at the factory so it is only necessary to recalibrate it if the device sensor gets mis-
aligned with the magnet integrated on the bike. This can happen due to a change of position of the de-
vice (after disassembling and reassembling the pieces), the device receiving a significant shock or other
similar reasons.
To complete the calibration on bikes with MIND, go to the "Bikes" section, select the bike you want to
recalibrate, then connect it via Bluetooth and select the "Recalibrate shock" option. From there you will
be shown the following steps:
- Deflate the shock: remove all air pressure from the rear shock by opening its valve.
- Get on the bike to ensure that the shock bottoms out and empties itself completely then press the "Done"
button and get off the bike.
- Pump up the shock absorber: do it with a shock pump fitted with a manometer (pressure gauge), increas-
ing the pressure to the recommended pressure for your bike model. Once the right pressure is reached,
press the "Done" button.
Press "Check sag" to see if the calibration is correct. You will have to get on the bike and hit "Check Set-
ting". You will see the "correct setting" or "error" message, so the system will tell you whether you need to
further increase or decrease the air pressure.
How do I change the units of measure?
To change the units of distance or weight, go to the "Account" section and then to "Account settings". There
you can change from kilometres to miles and from kilograms to pounds or vice versa.
How do I request technical support?
If you need to request a repair or report an issue, go to the "Bikes" section, select the bike the request is
about, and select: "Request Support" shown in the Mondraker store that you've previously associated with
your account. If you want to change your store, you can edit it from that same screen.
You will then see a form to select whether you require a warranty or repair, select the type of incident and
upload pictures of both the incident, the bike, and the invoice or proof of purchase of the bike. You also
have the option to include a message.
Once you click on "Send request" your request will be managed by Mondraker and forwarded to the store
you have associated with your account.
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