TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
PROBLEM
Refrigerator is beeping
Door not closing properly
Actual temperature not equal
to Set temperature
Drawer does not close by itself
Freezer drawer pops open when
refrigerator door is closed
Food freezing in the
refrigerator
Water is leaking from dispenser
My display is showing tc
Water filter indicator light
changed color
Water filter indicator light
remains red even after
replacing the water filter
Water filter indicator light is
not lit
Refrigerator doors are not even
Baskets stick or jam when
opening or closing
ENGLISH
49-1000469 Rev. 1
POSSIBLE CAUSE(S)
Door is open.
Door gasket on hinge side sticking or
folding over.
Unit just plugged in.
Door open for too long.
Warm food added to refrigerator.
Defrost cycle is in process.
Leveling legs need adjusting.
This is normal if, after popping open, the
freezer drawer closed on its own.
Food too close to the air vent at the back of
the refrigerator.
Refrigerator control is set too cold.
Glass not being held under the dispenser
long enough after button is released.
Air may be present in the water line system,
causing water to drip after being dispensed.
Turbo Cool function is activated.
This is normal.
Improperly installed filter
Leak is detected
Using expired filter
This is normal. The filter cartridge should
be replaced when the replacement indicator
light turns red.
Doors need realigning.
Baskets are too full.
SOLUTION
Close door.
Apply paraffin wax to the face of the gasket.
Allow 24 hours for system to stabilize.
Allow 24 hours for system to stabilize.
Allow 24 hours for system to stabilize.
Allow 24 hours for system to stabilize.
See Level the Refrigerator
This indicates that there is a good seal on the freezer
drawer. If the freezer drawer does not automatically
close after popping open, then see the Problem:
Drawer does not close by itself, above.
Move the food away from the air vent.
Move the refrigerator control to a warmer temperature
setting one increment at a time.
Hold the glass underneath the dispenser for 2–3
seconds after releasing the dispenser button. Water
may continue to dispense after the button is released
Dispense water for at least 2 minutes to remove air
from system.
See Controls section
See Water Filter Cartridge - XWFE section
Verify you have the XWFE filter and not XWF.
Verify no scratches or damage to filter label. Replace
filter if label shows damage.
See Water Filter Cartridge - XWFE section
See Water Filter Cartridge - XWFE section
See Level the Refrigerator Doors section.
To open: remove some of the products from the basket
when opened as far as possible. Readjust the products
left in the basket and try to open the basket again. To
close: readjust products in the basket or remove any
product that is above the rim of the basket and close
the basket.
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