Publicité
8. GUARANTEES
EN
Qilive guarantee: General terms & conditions.
The Qilive guarantee is a commercial guarantee offered by SAS OIA, registered to 200 rue de la
recherche, 59650 Villeneuve d'Ascq, for Qilive brand products, within its capacity as manufacturer.
The Qilive guarantee is applied without prejudice to your rights to benefit, freely, from the legal
compliance guarantee applicable in the country of marketing. For further information on the legal
compliance guarantee, please refer to your retailer's T&Cs of Sale (General Terms and Conditions
of Sale).
What is covered by the Qilive guarantee?
A Qilive guarantee covers the repair or replacement with equivalent features of your Qilive
appliance if it is found to be defective due to a material fault or a manufacturing fault during
the guarantee period.
Repaired or replaced products may include new and/or repackaged hardware and components.
If the product cannot be repaired or replaced, Qilive will refund the purchase price indicated
on the proof of purchase.
What isn't covered by the Qilive guarantee?
Qilive appliances are designed and manufactured to continuously offer high performances
in normal domestic environments. If a Qilive appliance is used in line with the intended usage
and it breaks down during the guarantee period, we are liable to repair or replace it.
Nevertheless, in some circumstances the Qilive guarantee does not cover the repair or
replacement of an appliance. These circumstances are clearly indicated. The following cases are
not covered:
• Normal wear, including aesthetics (e.g. scratches, dents or vandalism) and parts which may
wear over time (e.g. fuse, belt, tyre, brake, filters, etc.)
• Damage or issues caused by incorrect use or use which doesn't comply with the serial plate
or the user manual, or by an accident or alteration.
• Damage caused by failure to comply with the appliance's maintenance recommendations.
• Use or storage conditions which are detrimental to the good conservation of the appliance
(oxidation, corrosion), use of energy, use or installation non-compliant with the manufacturer's
instructions, or negligence or use of peripherals, software or consumab s which are unsuitable.
• Professional, collective, industrial or commercial use of the product, or use for purposes other
than normal domestic purposes in the country where it was purchased.
• Damage caused by external sources, such as transport, weather conditions, electrical outages
or power surges.
• Modified products, products with damaged, altered, erased or rusted guarantee seals or serial
numbers.
• Damage caused by any intervention of non-authorised persons.
• Software updates as a consequence of changes to network settings
• Damage caused by elements external to the appliance (foreign bodies, insects, etc.)
• Appliance content - freezer, washing machine, etc. - (food, clothing, etc.)
• Product failure resulting from the use of third-party software to modify, change or adapt
the product as supplied.
• Product failure resulting from use of the product without the accessories supplied with it or
approved by Qilive.
The customer must personally ensure the regular back-up of any data contained on your hard
drive or in the internal memory of your appliance, before returning it. Qilive may not be held liable
for the loss or destruction of any stored data, nor for any damage to software following a reset
or breakdown. In the same sense, Qilive is not required to check that SIM/SD cards have been
removed from returned products.
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