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GUARANTEE
Warranty options
The following guarantee is only valid if the appliance is installed in accordance with good
practice and is used in accordance with the recommendations given in these operating and
installation instructions.
The warranty period is five years from the date of delivery by the installer or retailer, for the
following parts: the appliance heating element and the outer casing.
EXTENDED WARRANTY
Thank you for your confidence in our products and your interest in the extended warranty:
2-year warranty extension
The 2-year guarantee extension, in addition to the basic guarantee, applies only to the body of
the fireplace (called the heating element).
Terms and conditions of the extended warranty :
1) Buy your fireplace from one of our authorised dealers (list available on our website www.
jide.be).
2. complete the online form at www.jide.be at the bottom of the warranty extension section or
in the warranty department within 30 days of the date of the balance invoice.
3. You will receive an initial confirmation e-mail indicating that your warranty extension request
has been processed (info@jide.be).
4. You will then receive a second e-mail confirming the validity of your warranty extension
(info@jide.be).
5. If you have any problems with your fireplace, contact your retailer. You will need to present
the extended warranty confirmation e-mail for the commercial warranty to become effective.
The guarantee is limited to two years for the following parts: fans and variable speed drive.
Defective equipment will be exchanged once it has been returned.
The guarantee does not cover
- Internal wear parts in contact with flames and embers;
- Vermiculite panels;
- Door seals;
- Glass that may be subject to impact or rough handling;
- Normal wear and tear and lack of maintenance;
- Damage resulting from faulty installation and abnormal chimney draught (maximum 20 Pa).
- Damage caused by improper repairs or alterations to the original condition of the fireplace or
its accessories.
- Damage or malfunction due to a lack of supervision, misuse of the appliance (overheating)
or improper use, in particular :
Discrepancy between the rated output of the appliance and the heat output required;
Incorrect choice of fuel;
Overloading the fireplace with wood in excess of the permitted limits;
Voluntary and permanent interruption of ventilation;
By agreement, the cost of travel, transport, labour, packaging and the consequences of
immobilisation of the appliance, resulting from the guarantee operations, shall be borne by the
customer.
The warranty is only covered by the reseller agent on presentation of the purchase invoice.
JIDÉ S.A. reserves the right to modify its products and brochures at any time and at its sole
discretion.
Translated with DeepL.com (free version)
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