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Troubleshooting
Warning! If there is any anomaly, unplug your appliance. Only a qualified electrician or
competent person may carry out troubleshooting.
If there is any anomaly during operation, check the following points before calling our approved after
sales service or a qualified professional.
Problem
Possible cause
Appliance does
The power cord is not
not work
plugged in or is loose.
Fuse has blown or is
defective.
Outlet is defective.
Appliance
Temperature is set too cold
freezes or cools
too much.
Food is not
Temperature is not properly
frozen enough.
set.
Door was open for an
extended period.
A large quantity of warm food
was placed in the appliance
within the last 24 hours.
The appliance is near a heat
source.
Heavy
build-up
The door seal is not sealing.
of frost on the
door seal.
Water on the
Water drain hole is blocked.
floor.
Appliance
This is normal. Heat
surfaces are hot
exchanger parts are located
when in use.
in the side walls.
Unusual noises
The appliance is not level.
The appliance is touching the
wall or other objects.
A component, e.g. a pipe, on
the rear of the appliance is
touching another part of the
appliance or the wall.
High casing
This is due to normal heat
temperature
dissipation by the condenser
built into the casing.
Surface
Condensation on the outside
condensation
of the appliance and on the
fridge door seals is normal
when the ambient humidity is
too high.
Prolonged
Prolonged compressor
compressor
operation is normal during the
operation
summer months when the
ambient temperature is high.
Storing excessive quantities
Solution
Connect the power cord.
Check fuse, replace if necessary.
Electrical malfunctions need to be repaired by an
electrician.
Turn the thermostat to a warmer setting
temporarily.
Please refer to the section on
setting the temperature.
Only open the door when necessary.
Turn the thermostat to a colder setting
temporarily.
Please refer to the installation location section
Carefully warm the leaking sections of the door
seal with a hair dryer (on a cool setting). At the
same time, handle the heated door seal with your
hands to ensure that the appliance seals.
Please refer to the "Care and cleaning" section.
Wear gloves when touching the side walls if
necessary.
Readjust the feet.
Move the appliance slightly.
If necessary, carefully bend the component out of
the way.
When the casing heats up due to high ambient
temperature, an excessive quantity of stored food
or when the compressor stops, ensure that the
appliance is well ventilated to facilitate heat
dissipation.
Wipe off the condensation with a dry cloth.
Food must be cooled to ambient temperature
before it is placed in the appliance.
The doors are opened too often.
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