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WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit does not operate (blank
touchscreen).
Locker door not locking.
Passcode is not working.
Locker is heating.
Locker is not heating.
Error Messages
The locker system will show errors in the following ways:
• When the unit is turned on.
• When
is pressed on the Select Lockers screen.
• When the "Errors" button is selected on the System Settings
screen.
• When a new error occurs during operation.
When an error mesage appears, touch OK or
the error and return to normal operation.
Error Message Guide
Error Message
Locker Communication!
Temp Sensor Out of Range! Move Power On/Off switch to the "Off" position. Wait 5
Display Communication!
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: 414-671-6350
F2GM-0424
Probable Cause
Unit unplugged.
Power On/Off switch in "Off" position.
Unit connected to incorrect power supply.
Locker system not leveled during installation.
Door/hinges are defective.
Incorrect passcode is entered.
Locker set to Heated setting.
Locker set to Ambient setting.
Locker's temperature sensor is defective. Error
message "Temp Sensor Out of Range!" appears on
touchscreen display.
to acknowledge
Troubleshooting
Move Power On/Off switch to the "Off" position. Wait 5
seconds and move the Power I/O to the "On" position.
seconds and move the Power I/O to the "On" position.
Move Power On/Off switch to the "Off" position. Wait 5
seconds and move the Power I/O to the "On" position.
e-mail: support@hatcocorp.com
TROUBLESHOOTING GUIDE
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Make sure unit is plugged in.
Move Power On/Off switch to the "On" position.
Refer to SPECIFICATIONS section for unit electrical
specifications. Contact a qualified electrician to
determine and install proper voltage and size
electrical receptacle.
Level the locker system.
Inspect that the door is making contact with the
locker magnet. If contact is not being made, then
the door/hinges need to be replaced.
Contact Authorized Service Agent or Hatco for
assistance.
Refer to the "Change a Locker's Heated/Ambient
Setting" procedure in the OPERATION section.
Refer to the "Change a Locker's Heated/Ambient
Setting" procedure in the OPERATION section.
Reboot the unit by turning power switch of and on.
If issue continues, contact Authorized Service Agent
or Hatco for assistance.
Locker Communication!
The system cannot communicate to a specific locker. Turn
power off and on to reboot. If problem continues, call service.
Temp Sensor Out of Range!
The temperature sensor is malfunctioning in a specific locker.
Turn power off and on to reboot. If problem continues, call
service.
Display Communication!
The system cannot communicate to all lockers. Turn power off
and on to reboot. If problem continues, call service.
(if Troubleshooting fails to fix)
Contact Authorized Service Agent or Hatco for assistance.
The locker will not function until the unit is serviced.
All other lockers will function normally.
Contact Authorized Service Agent or Hatco for assistance.
The locker will not function as a heated locker, but
can be used as an ambient locker until the unit is
serviced.
All other lockers will function normally.
Contact Authorized Service Agent or Hatco for
assistance.
No lockers will function until the unit is serviced.
19
WARNING
Corrective Action
Corrective Action
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