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Troubleshooting
If you are having trouble with your desk, try the simple steps outlined below.
DESK WILL NOT FULLY ADJUST
• Check that the power cable is fully plugged into the outlet.
• Check that the power cable is fully plugged into the control box under
the desk.
• Check that the desk is not overloaded. The weight load should be evenly
distributed.
• Synchronize the lifting columns as outlined on next page.
POWER-SAVING CONTROL BOX OR POWER SUPPLY
• The control box automatically powers down into 'standby' mode after
10 seconds of inactivity.
• During standby mode, the control box/power supply only consumes
0.1 watt of power.
• With the control box/power supply in standby mode, the desk can lose
power without affecting the synchronization of the lifting columns. However,
if the control box/power supply is still active and not in standby mode, a
power loss will require that the lifting columns be re-synchronized.
• Power fluctuations and brownouts can also cause the need for re-
synchronization.
• Synchronize the lifting columns as outlined on next page.
Notice: The control box/power supply does not reset (initialize) by being
unplugged and plugged back in. Refer to the power cycle procedure below.
POWER CYCLE THE CONTROL BOX OR POWER SUPPLY
• In the unlikely event an error occurs, and the desk is unresponsive,
disconnect power to the desk for at least 10 seconds to reset the control
box/power supply.
• Reconnect power to the desk and synchronize the lifting columns as outlined
on next page.
MEMORY RESET OF ACTIVE TOUCH CONTROLLER
In the unlikely event than an error occurs, the controller may need to be reset
to the factory settings.
1. Press and hold the 1, 2 and
2. Continue to press and hold as the display cycles past "ADJUST HEIGHT"
and the actual desk height until the display flashes "MEMORY RESET" and
the light guide fills.
3. Synchronize the lifting columns as outlined on next page.
If problems persist, please
scan to visit steelcase.com/
migrationcollection/troubleshoot.
buttons simultaneously for 8 seconds.
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